...SUMMARY:
Senior Helpdesk/Technical Support
POSITION INFO:
Position: Senior Helpdesk/ Technical Support
Company: Internet Service Provider
Location: Northern Suburbs
Salary: Negotiable (R23,000, negotiable upon interview)
Requirements:
Minimum...
West Coast Personnel
Cape Town, Western Cape
more than 2 months ago
...SUMMARY:
This role is for a managed service provider that provides helpdesk services to multiple customers. Their primary objective is to provide Level 2 support and proactively review client requests or tickets and apply technical/process knowledge to resolve them...
IT Naledi Solutions
Cape Town, Western Cape
a month ago
...Electrum's job vacancy, Career and Recruitment Job title : Helpdesk Engineer jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 10, 2024 Quick Recommended Links The Role:
In this role, you will directly report to the Application Support...
Electrum
Cape Town, Western Cape
19 days ago
...Boldr's job vacancy, Career and Recruitment Job title : IT Helpdesk Manager - Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 04, 2024 Quick Recommended Links WHAT WILL YOU DO
This position will implement and manage technical...
Boldr
Cape Town, Western Cape
25 days ago
QUALIFICATION
Diploma, degree, relevant qualification in IT or a demonstrated equivalent work experience will be accepted.
A+ and N+
Huawei qualification
Grade 12
Own vehicle and valid SA drivers license
EXPERIENCE REQUIRED
~ Computer Literate Microsoft...
...Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target....
JenRec Recruitment
Cape Town, Western Cape
17 days ago
...Issue Logging and Escalation: Log user issues and escalate to higher-level support or external vendors when necessary.
Working from a helpdesk system. Documentation: Create and maintain documentation relating to support procedures and system configurations. Team...
Red Ember Recruitment
Cape Town, Western Cape
11 days ago
...support requests and escalate issues as necessary
Provide daily direction and communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient manner
Ensure SLAs ,OLA’s and KPIs are met and regularly report on team performance...
Select One
Cape Town, Western Cape
17 days ago
...Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target...
Fempower
Cape Town, Western Cape
19 days ago
...a Junior 1st Line member of the team
~ Ensure IT Compliancy is up to date with the Country Standard
~ Manage and maintain IT Helpdesk System for tracking and reporting
~ IT Costs are managed correctly and reported accurately
~ Ensure all Hardware Licencing is...
Tower Group
Cape Town, Western Cape
more than 2 months ago
...system functionality (VOIP).
Management of IT infrastructure support and facilities resources, ensuring effective and responsive helpdesk and support solutions.
Responsible for Hardware and Software upgrades.
Ensure Business Continuity plan is in place.
Own...
Callforce Direct
Cape Town, Western Cape
a month ago
...clients and the management of this relationship is of paramount importance.
POSITION INFO:
Responsibilities
- Managing the helpdesk
- Preparation of the AGM notices
- Preparing Insurance schedules
- Obtaining Audited financial statements
- Distribution...
The Hiring House
Cape Town, Western Cape
a month ago
R 480,000 pa
...SUMMARY:
Concentrate on IT infrastructure and security, offer advanced technical support, and support helpdesk tickets at the company.
POSITION INFO:
An exciting opportunity if you enjoy working for a busy large organisation adding value to the already successful...
Recruitment Solutions
Cape Town, Western Cape
more than 2 months ago
...latest industry standards. Technical Support: Provide expert-level technical assistance for complex issues that go beyond standard helpdesk inquiries. This involves troubleshooting advanced problems and offering solutions to ensure minimal downtime and optimal system...
Recruitment Solutions
Cape Town, Western Cape
a month ago
...handling in a large international company is required
MS SQL (Packages, Functions, Triggers)
Microsoft Visual Studio 2017 (or newer
ITSM Helpdesk
Sharepoint Wikipedia system
Microsoft Office applications
Kanban and Scrum (i.e. use of Target Process)...
...years of IT work experience is required, with a focus on expertise in Cyber Security.
DUTIES:
User Support:
Maintain helpdesk and provide technical assistance and support to end-users.
Troubleshoot hardware, software, network, and cyber security issues...
...2016 and 2019)
Backup and Recovery
Internet Information Services (IIS)
Nagios and Monitoring
Linux (Ubuntu)
Helpdesk and Support Experience
Technical Problem Solving
VMware vSphere / ESXi
Disaster Recovery/Risk Management
Firewall...
...regard to problem solving, quality of data, customer needs, network planning, environmental problems, and resources.
Administer Helpdesk/problem handling system
Register network problems.
Do first line fault correction.
Refer second- and third-line...
...Computer Literate Microsoft Outlook/Word/Excel (Essential) A+ would be advantageous. N+ would be advantageous. MCSE 5 years Service Desk/Helpdesk experience would be advantageous. General knowledge of desktop hardware and software KEY JOB OUTPUTS Manage the business...
...organisation where you will you be able to utilise your earned experience to make a real difference. You’ll play a key role in our internal helpdesk, by taking ownership of issues and delighting with your excellent customer service.While you will be joining an established team,...
...are met
Do a weekly review of implementation pillars identifies where the problems are and where support is needed
Work with helpdesk staff and other delivery teams to solve tickets
Conduct site visits where necessary and solve problems
Work with principals...
...N+ certification • Familiar with ITIL Framework Experience / knowledge • Minimum of 5 years of experience within a Service Desk / Helpdesk environment of which a minimum of 3 years support stores directly at a Co-ordinator level / 3rd line support level. • Good understanding...
...student feedback system, Opencast lecture capture system, Turnitin and a range of associated learning tools)
Managing the CILT Helpdesk and associated support and training services (5 to 10 staff)
Managing end-user documentation and training
*ICT jobs in south africa...
University of Cape Town
Cape Town, Western Cape
21 days ago
...Microsoft Active Directory administration
Microsoft Visual Studio 2017 (or newer) and how to work with Team Foundation Server
Securely access and use SQL Server 2016 (or newer)
ITSM Helpdesk
Sharepoint Wikipedia system
Microsoft Office applications...
...Management processes and in the development of the Problem and Request Management processes including establishing and running a Helpdesk team using our IT service management (ITSM) tool.
IT Support: Oversee the technical support process, ensuring prompt and effective...
...systems.
Provide technical support and troubleshoot issues for endusers and associates.
Assist in responding to and resolving helpdesk tickets related to Zoho applications.
Conduct routine system checks and backups.
Creation of dashboards reports and...
...and MySQL
• .Net and PHP applications
• Internal systems-training provided
• Bachelors or diploma
• Proven Experience as a helpdesk technician or other customer support roleWorking knowledge of databases and remote controlA+, N+, MCDBA certification
•...
...processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
Experience within a Helpdesk environment and Helpdesk software. e.g. OTRS/Heat/Zendesk or other equivalent project/issue tracking systems.
Undertake other...
...closely with the IT team to ensure the smooth functioning of the organization’s IT infrastructure. This is not limited to the IT helpdesk and may include additional support.
KEY ACCOUNTABILITIES
Respond to and resolve help desk requests from end-users via phone, email...
...professional quality support service.
You need to have:
Completed Matric and IT qualification (minimum A+/N+)
Experience in Helpdesk/1st Line Support
The right person for this role is someone with
Tenacity, that demonstrating enthusiasm and urgency, as well...
iStore
Cape Town, Western Cape
6 days ago