Helpdesk jobs in KwaZulu-Natal

IT Support Helpdesk Technician - KZNFull job descriptionJob DescriptionWe are looking for a competent Help desk support technician to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication... 

As a customer service representative, you will be responsible for: Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quotes, inquire about...

 ...print. Support related servers and system configurations with installation, patches, upgrades, and new release management. Support: Helpdesk support to ensure graphics systems uptime at user and system level. Travel: Travel onsite as needed to complete assigned... 

Your Role: As a vital part of our team, you will: Place outgoing Calls Attend to incoming calls Comply with Quality and Compliance guidelines to reduce business risk. Ensure high operational efficiency through effective productivity management. Be flexible and...

 ...and Client prepare the site budget for all services Assist in controlling the spend in all aspects of the services provided Helpdesk / Reception and Switchboard  Liaise daily with Helpdesk for client requests that require following up. Ensure that the help desk... 

 ...The candidate’s key relations will be with Operations, external clients, internal clients, investment houses, SARS, attorneys and helpdesk. Scheduling of appointments, follow up meetings and internal appointments. Prepare documentation for the meetings. Load new... 

 ...ordinate, administer and implement ICT projects, policies and procedures. Co-ordinate and Administer the Department's internal IT Helpdesk, call escalations and 2nd level specialized IT Support to users. Co-ordinate and monitor the procurement process for ICT projects... 

 ...to medical aid, provident fund, and Garnishees updates. • Attending to all queries related to employees received via the Payroll Helpdesk. • Processing of Sales commission. • Processing of monthly financial journals • Preparing and payment for non-exec directors... 

 ...training and adoption of Office 365 services across the organization. Technical user support for incidents escalated from the helpdesk and resolve system and application issues. Maintain and secure the system through proper configuration and system access... 

 ...up of the system. Relieve at KS Reception when short staffed. Liaise with IS for information system related requirements Helpdesk Objectives Log calls with 100% accuracy on the On Key system by ensuring the following: Log caller details / log fault details... 

 .... Networking Hardware (Wired & Wireless). ~ Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary, quickly, and effectively. Personal Attributes Must be able to work under... 

 ...are met Do a weekly review of implementation pillars identifies where the problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems Work with principals... 

 ...high degree of availability and appropriate resource management Patch management of all servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and system/server backups Conduct high-level root-cause analysis of service... 

 ...Overall responsibility on the input, operation, tracking and reporting capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social media platforms). Update and maintain categories, escalation paths, response times,...