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- Requirements: CompTI A+ CompTIA N+ Microsoft 365/Microsoft Certifications Fortinet NS4 (or CISCo, CCNA of equivalent) Having an IT Degree, must also certify with Microsoft and Fortinet. Matric required with mathematics and physical science as subjects passed...
- ...The IT Helpdesk Technician provides technical support and assistance to end-users regarding hardware, software, and network-related issues. This role is critical in ensuring the smooth operation of IT services, maintaining high levels of user satisfaction, and contributing...
- ...wireless infrastructures and make recommendations on systems enhancements for optimizations. Team Support: Provide support to Helpdesk Teams by assisting with ticket backlogs when required. Adhere to and contribute to internal technical documentation and...
- ...line IT support Troubleshoot hardware, software, and basic network issues Set up and maintain IT equipment Log and resolve helpdesk tickets Job Experience & Skills Required IT qualification (Diploma/Degree) Basic knowledge of Windows & Microsoft 365...
- Purpose of the position As part of the IT team, the successful candidate will provide efficient and responsive technical support across the business. This includes resolving basic technical issues, supporting end users, and ensuring a high standard of service delivery...
- ...communication, documentation, and compliance with internal processes and service level agreements. Key Performance Areas (KPAs): Helpdesk Processing Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone. Ensure accurate...
- Company and Job Description: Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and services. You will play a key role in improving infrastructure, streamlining processes...
- ...including graveyard shifts. Responsibilities Job Responsibilities Technical support Provide Level 1 technical support for IT Helpdesk services, including responding to and resolving user queries and issues. Utilize ITSM ticketing system aligned with ITIL...
- ...incumbent is individually accountable for achieving results through own efforts. What Will You Bring ~ Grade 12 ~1-2 years relevant Helpdesk Experience ~ Computer Literacy Skills Required Time management Attention to details Accuracy for processing...
- ...Purpose of the role The Helpdesk Agent Intern serves as the single point of contact for end users to receive support and maintenance. Responsible for offering support and customer service on company-supported computer applications and platforms through running diagnostics...
- ...reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities. Office Support Receive, direct and redirect calls. Answer all incoming calls and handle...
- ...Grade 12 National Diploma Additional Education -Preferred /Advantage Experience Minimum of 2 years' experience in a Helpdesk Certifications A+ Microsoft Certifications N+ Relevant Certification will be an advantage Professional Memberships...
- ...Sales and Customer Service Helpdesk Consultant A fast-growing, people-focused cosmetics brand is adding a Sales and Customer Service Helpdesk Consultant to its customer Relations crew in Bellville, Cape Town. Picture a buzz of entrepreneurial energy, vibrant products...
- Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager. Duties & Knowledge Role • System infrastructure support • SQL database support • Reporting to customers and staff on issues and resolutions • System support • Maintain...
- ...We're looking for a sharp, organised Helpdesk Administrator to be the engine behind our technical support operations. You'll be the link between clients and our engineering teams — keeping tickets moving, SLAs on track, and clients informed every step of the way....
- ...hardware is a distinct advantage. Service Excellence: Strong interpersonal skills and a professional appearance, with experience in helpdesk environments. Licensing & Transport: Valid Drivers License and own reliable transport to commute to the office ( a company...
- ...daily support calls related to infrastructure, GRC, SAP, and QMWARE. Responsibilities: IT Support: Manage and resolve daily helpdesk calls for both infrastructure and applications, troubleshoot issues, and provide timely assistance. SAP Administration: Handle...
- ...Provide remote and on-site technical support. Troubleshoot hardware, software, network, and connectivity issues. Manage helpdesk tickets and resolve user incidents. Install, configure, and maintain IT equipment and systems. Support Active Directory, Group...
- ...keep operations smooth. Control system security settings and manage user profiles for the team. Answer and solve daily system helpdesk support tickets quickly. Find and fix system gaps using SQL database queries. Write clear user guides and process documents...
- ...every day. The business functions as a communications agency for clients. What You'll Be Doing Manage the technology support helpdesk for all company staff. Oversee all network servers and business cloud storage systems. Ensure data security protocols are...
- ...ERP system experience (SAP, Oracle, NetSuite, Dynamics, etc.) Advanced Excel skills (Pivot Tables, VLOOKUPs) Experience in a helpdesk / support environment will be advantageous Strong analytical, problem-solving, and communication skills What Were Looking...
- ...related issues* Maintain Microsoft Windows environments* Perform system upgrades, backups and preventative maintenance* Respond to helpdesk queries and ensure timely resolution of technical issues* Maintain accurate documentation of support requests and...
- ...scripting. Ensure applications meet compliance, security, and performance standards. Provide Tier 2/3 support for escalated helpdesk issues related to enterprise systems and applications. Develop and maintain backend services, APIs, and integrations. Build...
- ...practices and the software development lifecycle. Proficiency with Office 365 (Excel, SharePoint), Workday HRIS , CRM systems, and Helpdesk ticketing applications. Advantageous: Experience in the technology, supply chain, logistics, or freight forwarding industries;...
- ...Diploma or Degree . ITIL certification is required. Additional IT Certifications are advantageous. Minimum of 5 years helpdesk/call center experience . Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment....
- ...satisfaction and supporting revenue growth. Key Relationships Internal: All Mirage employees, FM Department, Procurement, Helpdesk, Store External: Suppliers, Tenants, Landlords, Artan Holding staff and subsidiaries, Government Authorities Key Accountabilities...
- ...Administrator. Email Administration: Troubleshoot mail accounts and manage mail server queues (releasing/deleting large emails). Helpdesk Operations: Provide remote and telephonic support, resolving tickets logged in the Unibase job system within SLA. Software...
- ...you can contribute to our shared success. Available Opportunities Software Development Software Testing IT Support / Helpdesk Administration Business Analysis Finance Administration Minimum Requirements Relevant qualification Strong communication...
- ...standards and processes Key Responsibilities Support & Troubleshooting (Core) Handle incoming support requests via the helpdesk system Diagnose and resolve user, system, and network-related issues Ensure all work is logged clearly with notes and next...
- ...Key Responsibilities: Manage the helpdesk and provide professional technical support to customers. Set up and update new customer systems. Maintain and update UNMS devices daily. Perform stock control and track field inventory. Record installations and...