Helpdesk jobs in Durban, KwaZulu-Natal

As a customer service representative, you will be responsible for: Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quotes, inquire about...

 .... Networking Hardware (Wired & Wireless). ~ Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary, quickly, and effectively. Personal Attributes Must be able to work under... 

 ...Overall responsibility on the input, operation, tracking and reporting capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social media platforms). Update and maintain categories, escalation paths, response times,... 

 ...degree ~of availability and appropriate resource management ~Patch management of all servers and end user devices ~Management of Helpdesk service requests ~Monitor and respond to system alerts and system/server backups ~Conduct high-level root-cause analysis of...