Search Results: 9,514 vacancies
...SUMMARY:
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POSITION INFO:
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism industry advantageous
Experience in managing and working with budgets.
Experience in starting...
Telebest
Sandton, Gauteng
a month ago
...exceptional customer experience and achievement of objectives
Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required
Submit regular, timeous and accurate reports to management...
The Skills Mine
Johannesburg, Gauteng
more than 2 months ago
...SUMMARY:
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POSITION INFO:
Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking for individuals to participate in a Contact Centre Learnership.
Qualification: Contact Centre NQF 2
Potential Start Date...
Isilumko Staffing (JHB)
Cape Town, Western Cape
a month ago
...Matric
B Com Business Management or equivalent
Contact Centre Certification
6-7 years' experience in a contact / call centre
Understand call centre technologies
Travel and Tourism industry advantageousCoaching
Stable track record managing contact centre...
Job description
Requirements
Matric is compulsory
Strong communication skills
Presentable
Clear criminal record
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching...
...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.
About the Role:
As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our...
...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.
Requirements:
Must be fluent in German.
Shift work required (UK GMT)
Monday to Friday: 08h00 20h00
Saturday & Sunday: 0...
...Business Management or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents... ...corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents...
...The purpose of the contact centre agent is to respond to incoming and outgoing calls to and from customers. Respond to enquiries (calls, email and social media platforms), manage complaints, troubleshoot significant customer service problems and provide general information...
Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public... ...pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette...
...Matric
Travel and Tourism Diploma advantageous
5 years' experience in contact centre
Previous experience handling USA and or International campaigns in a contact centre
Manage teams between 15 - 25 agents
Lead, guide, coach and support the team
Must be...
Responsibilities:
Knowledge of customer needs and ability to provide solutions
Analyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
Matric
Degree or similar qualification and/or experience
Strong ...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
...Matric
Diploma Business Administration or Resource Management
5 years' workforce management experience in a Contact Centre / Call Centre
Planning shift and ensuring agent capacity
Determine resource and space requirements for all teams on various campaigns...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
...Foundever's job vacancy, Career and Recruitment Job title : Contact Centre Site Director jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 16, 2024 Quick Recommended Links WHAT YOU’LL BE DOING
The focus of this job is on achieving results...
Foundever
Cape Town, Western Cape
12 days ago
...Permanent
SECTOR : Admin / Call Centre
BASIC SALARY : R11,000
START DATE... .../claim records
Verify and update if necessary all personal contact information for clients including the Medical Aid details...
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries...
*JOB RESPONSIBILITIES:*
- Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as (connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc.)
- Work with outsource dialler /providers...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and...
