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- ...its markets. MAIN PURPOSE OF JOB To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.KEY RESPONSIBILITY AREAS * Provide initial...
- ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 0...
- 1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and... ...to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C outbound programs...
- ...Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (...
- ...across the organizations pipeline by sharing business information and knowledge. People & Teams Manages stakeholders by coordinating service level agreements, Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while...
- ...inquiries Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating and coordinating with internal departments Technical expert in related computer applications Able to maintain customer confidentiality...
- Position: Disabled Contact Centre Agent NQF 2 Location: Johannesburg Requirements: • Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grade 10 level....
- ...Thrives in a start-up environment where change is the only constant Skills-Set needed Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must Hospitality mindset understands the diligence and communication...
- To deliver the highest standard of customer excellence and sales support to our customers. Contributing to bottom line sales by increasing service satisfaction and building valuable customer relationships. Whilst working closely with all areas of the business to help maximise...
- ...products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested...
- ...We are looking for a skilled contact center Team Leader who can lead our tea to better performance and improve service quality. You... ...cooperation with the department head. Walk the floor of the call centre throughout the day to observe the agent status and the...
- ...and servicing experience 2 years proven client service/call centre experience Ability to apply administration principles and work... ...feedback received from the QA department. Update the clients contact and medical aid details where necessary on the policy and process...
- ...We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable...
- ...potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer... ..., financial, insurance or high-end service industries) Contact Centre experience preferred. English Language Proficiency at Level...
- ...The Data Centre Co-ordinator is responsible for the efficient maintenance, installation and coordination of all cabling within the Data Centre. The Data Centre Co-ordinator is responsible for all client Smart Hand requirements. OBJECTIVES Main function of the Job...
- Dotsure Motor Accounts Handler – George, Western Cape Join the Dotsure Team, as our office bound Business Developer! Do you love the art of “doing a deal? And do you thrive on building strong business relationships? Do you like the idea of networking and making ...
- ...prompt and courteous manner channelled through HR Support Call Centre. To resolves and respond to questions regarding human resources... ...experience in HR Administration, HR Administration Support and HR Contact Centre. OR Senior Certificate (NQF 4) in Human...
- ...Requireme nts v Grade 12 Certificate with English and Mathematics/Lit v Min 3+ years proven Team Leader experience in contact centre (BPO) operations management or related roles v Leadership experience in the Health Care Industry would be advantageous...
- Closing date: 8 April 2026 Job Purpose: The purpose of this role is to provide the learner with practical exposure and training in sales and business development. The Sales Learner will support the Sales Team in achieving business objectives while developing the necessary...
- We are a market leading provider of Testing, Inspection, Certification (TIC) and Training solutions to Africa and the Middle East, focused on food safety and workplace safety. Safety SA has its roots in the 2018 acquisition of the NOSA group by the Carlyle sub-Saharan...
- The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, ...
- Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Minimum Requirements Grade12 (Matric) A clear criminal and credit check...
- ..., Management or any other study field related to the position At least six years' working experience in a customer care and call centre management environment Supervisory experience will be an added advantage A valid Code B driving licence Computer literacy with...
- ...MAIN PURPOSE OF JOB ~ To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery... ...EDUCATION: Grade 12 DESIRED EDUCATION: Certification in Contact Centre Management REQUIRED EXPERIENCE ~ ESSENTIAL MINIMUM...
- ...team leader/supervisor/manager for further investigation Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette Record all client profiles on script and Meditech to ensure records move within the strategy...
- ...activity records Conducting high quality interviews and interactions with voters Quality capturing of data collected in the contact centre and in the field Accurate tracing of voter information Please submit your application by 05 April 2026 to be considered...
- ...and Whistles.Job Description Enter the job market and get a life-changing first working experience in our exciting retail Call centre environment. Tick the boxes below and you might just get a YES from us! Aged between 18 to 29 years old Matric (...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria... ...Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing... ...on a 3 days on/3 days off basis. Contact Hire Resolve for your next career-changing...
- ...Centre Manager Location: Polokwane Job Type: Full-time Industry: Property Management / Facilities Management Job Purpose... ...DB board descriptions Water connections Contractor contacts Meter readings Petty cash Office equipment maintenance...