Search Results: 3,582 vacancies
...SUMMARY:
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POSITION INFO:
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism industry advantageous
Experience in managing and working with budgets.
Experience in starting...
Telebest
Sandton, Gauteng
a month ago
...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.
About the Role:
As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our...
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative...
...Matric
B Com Business Management or equivalent
Contact Centre Certification
6-7 years' experience in a contact / call centre
Understand call centre technologies
Travel and Tourism industry advantageousCoaching
Stable track record managing contact centre...
...Business Management or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents... ...corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
...Matric
Travel and Tourism Diploma advantageous
5 years' experience in contact centre
Previous experience handling USA and or International campaigns in a contact centre
Manage teams between 15 - 25 agents
Lead, guide, coach and support the team
Must be...
...Matric
Diploma Business Administration or Resource Management
5 years' workforce management experience in a Contact Centre / Call Centre
Planning shift and ensuring agent capacity
Determine resource and space requirements for all teams on various campaigns...
Responsibilities:
Knowledge of customer needs and ability to provide solutions
Analyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
Matric
Degree or similar qualification and/or experience
Strong ...
...exceptional customer experience and achievement of objectives
Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required
Submit regular, timeous and accurate reports to management...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and...
...relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. NQF level 4/Matric No...
Job description
Requirements
§ Matric is compulsory
§ Strong communication skills
§ Presentable
§ Clear criminal record
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching...
...SUMMARY:
CLC is currently recruiting for a Customer Experience Centre Manager.
The Customer Experience Centre Manager is... ...morals
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks...
Customer Loyalty Consultants
Centurion, Gauteng
3 days ago
...SUMMARY:
A new position is available for a Refurb Centre Technician for our client in the Automotive Industry. The position will be based in Spartan Johannesburg.
POSITION INFO:
Duties:
Inspect, clean, sand, buff, tape off, and paint parts or trucks...
Staff Solutions Recruitment
Johannesburg, Gauteng
7 days ago
...SUMMARY:
Rollout Contact Person (Chief Expert):
Leading the coordination and execution of market rollouts within the Global Finance Back Bone team, ensuring alignment with company standards and procedures. Leveraging deep process and accounting knowledge, along...
Liyema Consulting
Pretoria, Gauteng
22 days ago
...SUMMARY:
We are looking for a Refurb Centre Technician in the automotive industry, the ideal candidates will have a strong attention... ...reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful....
MPRTC
Johannesburg, Gauteng
5 days ago
...SUMMARY:
CLC is currently recruiting for a Customer Experience Centre Team Leader.
The main purpose for the Customer Experience... ...morals
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two...
Customer Loyalty Consultants
Centurion, Gauteng
3 days ago
SUMMARY:
Contract Starts: 01.04.2024
Contract Ends: 31.12.2026
Menlyn/Home Office rotation
POSITION INFO:
ESSENTIAL SKILLS REQUIREMENTS:
In-depth Process & Accounting Knowledge
Experience and affinity for IT & processes, particularly in international...
Jordan HR
Midrand, Gauteng
29 days ago
