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- ...SUMMARY: CONTACT CENTER - SUPERVISOR Voice/Email/Chat/Help Desk/Content Moderation Our client is a dynamic platform connecting... ...manages daily output and performance of Contact Center Universal Agents. Responsibilities include reviewing user-generated content or...
Jordan HR
Johannesburg, Gauteng1 day ago - ...products to prospective clients Provide professional after-sales support to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer...
Vox Telecommunications
Pretoria, Gauteng10 days ago R 900,000 pa
...SUMMARY: Exciting opportunity for qualified and experienced HR Manager to run a contact centre for an international travel organization. - JHB POSITION INFO: Our HR Recruitment Division is currently recruiting for a Human Resources Manager with contact centre...The Recruiters
Johannesburg, Gauteng21 days ago- ...you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg . If you have a background in reservations, sales, or the travel industry, wed...
- ...Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client...
- Contact Centre Agent Are you ready to take the next step in your customer service career? Join our dynamic call centre team as a Customer Service Representative, where you'll act as a trusted Brand Ambassador and the first point of contact for our valued customers...
- ...One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team. Qualifications and experience: Matric Travel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations...
- Position: Disabled Contact Centre Agent NQF 2 Location: Johannesburg Requirements: • Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grade 10 level....
- ...Assist clients with queries and provide professional service. Call Routing – Act as a switchboard, referring clients to the right contacts. Query Logging – Resolve and log client queries accurately and timeously. Sales Assistance – Apply basic sales techniques to...
- ...or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents Ensure quality assurance standards are maintained... ...assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs...
- ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand... ...Stable track record managing contact centre of over 150 agents Previous experience dealing with USA / International...
- ...travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based... ...sales and operation excellence initiatives, aimed at improving agents experience and reducing pain points Remain flexible and...
- ...Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (...
- 1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and... ...to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C outbound programs...
- ...We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires... ...Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards....
- We are seeking a highly motivated and results-driven Call Centre Agents to join our outbound sales team. In this role, you will be responsible for contacting potential and existing customers to promote and sell a wide range of household items and other consumer products...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused... ...an integral part in our team, as you are the first point of contact between our customers and the Company and are responsible for...
- ...Requirements: ~ Grade 12 ~2+ years sales experience ~2+ years call centre experience ~ Insurance industry experience ~ Excellent... ...) Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your...
- ...effectiveness. Proficiency with computers is a must and experience working with CRM software is an advantage and so is previous call centre experience. Ideal qualities for the position include: • Strong written and verbal communication skills • High active...
