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- ...structure, clarity, and delivery discipline to a complex, high-volume contact centre environment POSITION INFO: Engineering Manager - Contact... ..., high-volume contact centre environment. With over 500 agents and multiple integrations, you''ll lead the technical strategy...
The Legends Agency
Cape Town, Western Cape6 days ago - ...products to prospective clients Provide professional after-sales support to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer...
Vox Telecommunications
Pretoria, Gautenga month ago - Position: Disabled Contact Centre Agent NQF 2 Location: Johannesburg Requirements: • Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grade 10 level....
- TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands. Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial...
- ...The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote... ...sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls...
- ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand... ...Stable track record managing contact centre of over 150 agents Previous experience dealing with USA / International...
- ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 0...
- ...or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents Ensure quality assurance standards are maintained... ...assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs...
- ...drive customer loyalty and support continued sales. Manage contact on telephone and various channels received in the CRM system.... ...Matric qualification required. 2. 2 years experience in a Contact Centre required. 3. 2 years experience in Customer Service is...
- ...& EXPERIENCE: Matric/ Grade 12 Computer literate (MS Office Listener Outlook) Minimum 2 years experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES Booking and scheduling of service calls...
- 1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and... ...to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C outbound programs...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while...
- ...We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires... ...Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards....
- ...duties. Tracking, measuring, and reporting of the overall Local Contact Centre productivity and efficiency. Ensure that the global corporate... ...and operation excellence initiatives, aimed at improving agents experience and reducing pain points. Remain flexible and...
- ...knack for sales? Our client is looking for a passionate Call Centre Agent to join their vibrant team! In this role, you'll be the driving... ...the Ditto Jobs platform will be considered Only candidates who meet all our client's minimum requirements will be contacted...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their... ...Must have Matric Must have 6- 12 months experience in US Contact Centre experience Insurance experience is advantages Must...
- ...Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused... ...an integral part in our team, as you are the first point of contact between our customers and the Company and are responsible for...
- BB Hatfield Call Centre Job OpportunityBB Hatfield, part of the BB Motor Group in South Africa... ...such as Autotrader and Cars.co.za.Our agents handle new internet enquiries within two... ...responsibilities include:Establishing contact with prospective buyersQualifying leads and...
- Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g., stranded on a highway). Dispatching breakdown technicians...
- ...Personal EffectivenessREQUIRED EDUCATION ESSENTIAL EDUCATION: A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre. DESIRED EDUCATION: Related National Diploma (NQF level 6) in one of the Call Centre or Customer ServiceREQUIRED EXPERIENCE ESSENTIAL...
- ...Thrives in a start-up environment where change is the only constant Skills-Set needed Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must Hospitality mindset understands the diligence and communication...
- ...the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the... ...ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone • Deliver prepared...
- ...effectiveness. Proficiency with computers is a must and experience working with CRM software is an advantage and so is previous call centre experience. Ideal qualities for the position include: Strong written and verbal communication skills High active listening...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
R 9,499 per month
...using the in-house operating system Complete call logs and reports Assisting irate members and escalate when required to senior agents/team leader Ensure own productivity levels are maintained and quality standards are met at all times Performing daily...- ...The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment...
- ...: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to... ...activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support...
Datafin IT Recruitment
Johannesburg, Gauteng15 days ago - ...Main Purpose The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and...
- ...provide superior service to internal and external customers via all contact channels and all media. QUALIFICATION & EXPERIENCE:... ...relevant qualification Customer Service experience in a Call Centre environment would be advantageous Computer literacy essential...
- ...East Working hours: Monday â Friday: 08:00 â 17:00 The Centre Manager will be responsible for overseeing the day-to-day... ...planning and growth initiatives Ensure Compliance and Risk Management  Please note: Only shortlisted candidates will be contacted
HandPicked Recruitment
Pretoria, Gauteng7 days ago
