Search Results: 3,076 vacancies
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative...
Job description
Requirements
Matric is compulsory
Strong communication skills
Presentable
Clear criminal record
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching...
...charge (2IC) to a Team Leader
Responsibilities:
Ensure agent and team achievement against set KPI targets through effective... ...quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required...
The Skills Mine
Johannesburg, Gauteng
more than 2 months ago
...SUMMARY:
-
POSITION INFO:
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism industry advantageous
Experience in managing and working with budgets.
Experience in starting...
Telebest
Sandton, Gauteng
a month ago
Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays... ...pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing... ...queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform...
...Matric
B Com Business Management or equivalent
Contact Centre Certification
6-7 years' experience in a contact / call centre
Understand... ...Stable track record managing contact centre of over 150 agents
Previous experience dealing with USA / International...
...or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents
Ensure quality assurance standards are maintained... ...assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs...
...Diploma Business Administration or Resource Management
5 years' workforce management experience in a Contact Centre / Call Centre
Planning shift and ensuring agent capacity
Determine resource and space requirements for all teams on various campaigns
Monitor...
...Travel and Tourism Diploma advantageous
5 years' experience in contact centre
Previous experience handling USA and or International campaigns in a contact centre
Manage teams between 15 - 25 agents
Lead, guide, coach and support the team
Must be able to...
...The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
...submission of contributions
Inherent Requirements
MINIMUM REQUIREMENTS:
Grade 12 with English and Afrikaans
Call Centre Certificate advantageous
Good attendance and Reliability
BASIC WORK EXPERIENCE REQUIRED:
~ Minimum of 1-2 years call centre...
R 6,000 per month
The employee is appointed as: Sales Agent to render services generally associated with this position. Duties will include but will not... ...Matric Certificate
• Computer literate
• Experience in a call centre environment
• Proven track record in sales
Key Competencies...
National Accident Advice Helpline
Johannesburg, Gauteng
19 days ago
...The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond... ...responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre...
Call Centre Agents required to sell cartridges and chemicals.Basic R5000 R8000 + Comm + Weekly Incentives Send your CV to *****@*****.co.za: (***)***-****
...effectiveness. Proficiency with computers is a must and experience working with CRM software is an advantage and so is previous call centre experience. Ideal qualities for the position include:
Strong written and verbal communication skills
High active listening...
...Our client based in JHB South is looking for a well-spoken call centre agent to join their team! Their ideal candidate will have solid call... ...experience as a client service representative
Strong phone contact handling skill and active listening
Please note that only...
Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries.... ...resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform...
