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- ...Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis &... ...Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores...
Callforce Direct
Cape Town, Western Cape13 days ago - ...Minimum of 1 year’s experience in Quality Assurance within a call centre environment. Knowledge of compliance, collections, or financial... ...: Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous. Experience...
Ergasia Placements
Pretoria, Gauteng27 days ago - ...The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to...
R 10,000 per month
...Description : Are you a confident communicator looking for a high-earning opportunity without the pressure of selling? Join our dynamic call center team in Table View. Contact potential customers from DSTV advertising leads. Explain our no-obligation home demonstration...West Coast Personnel
Table View, Western Cape14 days ago- ...SUMMARY: - POSITION INFO: Our client is searching for a Call Centre Operator (Logistics) to join their team in Akasia. Job Description The Call Centre operates 24/7/365 Tasks: Breakdowns Drivers will lock calls for any breakdowns or mechanical problems...
Profession Hub
Akasia, Gauteng18 days ago - ...SUMMARY: Outbound Call Centre Head POSITION INFO: A leading organisation seeks an energetic Outbound Call Centre Head to drive sales excellence across major campaigns. You must be FAIS-compliant and act as a Key Individual, with proven experience managing call...
Paton Personnel
Johannesburg, Gauteng28 days ago - PURPPOSE OF JOB: To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development...
- ...Job Description: We have an amazing opportunity for a Call Centre Manager in Johannesburg We require a candidate with: • 3-4 years' call centre experience • Excel skills • MS Office skills • Report drafting skills Should you meet the requirements for this...
- ...Job Purpose: To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction and timely resolution of issues . Key Responsibilities: Handle inbound...
- ...Job Description: The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: Sell insurance products telephonically to potential policyholders by reading from an approved script, Utilise a call center dialer to manage lead follow-up...
- ...people who don’t just test or support. People who stand between chaos and order. This isn’t just another job. This is a call to the QA Engineers and 2nd Line Support Specialists who see what others miss. If you’ve got the skills, the grit, and the will to dive...
Communicate Recruitment
Stellenbosch, Western Cape18 days ago - ...Position: Call Centre Agent / Customer Service Representative Job Purpose: To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction...
- ...Job Title: Call Centre Agent Type: Temp Location: Bloemfontein Job Purpose: To provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction while adhering...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g., stranded on a highway). Dispatching breakdown technicians...
- ...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. Grade 12 (minimum) Call centre...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...What You’ll Do Answer incoming calls and respond to customer queries in a professional manner Make outbound calls to follow up... ...What We’re Looking For Experience : Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred...
- ...We are seeking a dedicated Call Centre Agent to handle inbound and outbound calls efficiently. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and processing orders accurately. Additionally, you will...
- ...Call Centre Agents (6-Month Contract with Possible Extension) ? Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract , with the possibility of going permanent based on performance. Responsibilities:...
- ...The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment...
- Must have minimum 3 years' experience at dealership level and be able to lead and develop a team.Call Centre Manager duties and responsibilitiesA Call Centre Manager has various important duties and responsibilities, these include:Creating and implementing operational strategy...
- ...looking for enthusiastic sales consultants to join our sales team Monthly / Weekly Incentives Must have minimum 2 years sales experience Call center experience minimum 1 year Clear speech and tone pattern Ability to make sales Work in a team Work individually to achieve...
- ...effectiveness. Proficiency with computers is a must and experience working with CRM software is an advantage and so is previous call centre experience. Ideal qualities for the position include: Strong written and verbal communication skills High active listening...
- ...Call Centre Agent Location: JHB - Central Type: Contractor Seniority Level: Mid Career (4 - 6 yrs exp) Duties and Responsibilities: Inbound Call Centre Agent: Handles incoming customer calls to provide support, track shipments, resolve delivery issues...
- ...This a month to month contract. Job Description Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to...
- Long term insurance call centre consultant
- Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses...
- Call Centre Team Leader (Media and Printing) Location: Pretoria Our client in the Media and Printing industry has an opening for a team leader in their call centre department. They offer an exciting opportunity to be part of a company that has cutting edge technology...
