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- ...Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis &... ...Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores...
Callforce Direct
Cape Town, Western Cape20 days ago - ...SUMMARY: Looking for an Operations Manager: Call Centre (Inbound) with 5+ years of management experience in call centre, supply-chain, shipping operations, preferably in FMCG, retail, or direct selling industries in products. POSITION INFO: Job Title: Operations...
Bridgena Barnard & Associates
Cape Town, Western Cape2 days ago - ...a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates... ...the achievement of project and campaign targets Escalate call resolution and provision of project and campaign related answers...
Isilumko Staffing (JHB)
Cape Town, Western Cape7 days ago - ...Job Description: The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: Sell insurance products telephonically to potential policyholders by reading from an approved script, Utilise a call center dialer to manage lead follow-up...
- ...The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment...
- ...company known for delivering high-performance, precision-engineered products across Southern Africa. They are seeking a passionate QA Engineer to join their team â someone driven by continuous improvement, product reliability, and technical excellence. POSITION...
Persona Staff
Cape Town, Western Cape4 days ago - ...appropriate collection strategies and campaigns Load campaigns; send emails/smss, monitor productivity and provide daily stats Conduct call audits and provide coaching Conduct High Risk calls/queries and escalating to the relevant departments Compile, analyze and...
- ...Lewis Stores (Pty) Ltd, a Financial Services Provider (FSP 2815), is seeking to employ an experienced and competent Insurance Call Centre Quality Assurer This is an exciting opportunity for an individual who has the knowledge, skills, and experience. The role reports to...
- ...SUMMARY: Calling all skilled professionals! Elevate manufacturing excellence by joining a team in the Western Cape as a QA Engineer! In this role, your responsibilities will include managing supplier quality, conducting audits, performing risk assessments, and ensuring...
NDC Personnel
Cape Town, Western Cape12 days ago - ...The Game Is Afoot. A distinguished enterprise, whose name must remain confidential, seeks a mind of exceptional deduction — a Lead QA Architect — to uncover defects before they can whisper their mischief into production. The successful candidate will possess the rare...
Communicate Recruitment
Cape Town, Western Cape12 days ago R 50,000 - 70,000 per month
...SUMMARY: We are seeking a QA Capability Manager, based in Cape Town. Initial 12-month contract, onsite. POSITION INFO: We are seeking a QA Capability Manager, based in Cape Town. Initial 12-month contract, onsite. The QA Capability Manager will be responsible...Datonomy Solutions
Cape Town, Western Cape20 days ago- ...SUMMARY: Are you brave enough to squash bugs in the shadows of code? My client seeks a QA Specialist to haunt the edges of software quality, ensuring systems run smoother than a ghost through walls. If you love precision, problem-solving, and impactful tech-this is...
Communicate Recruitment
Cape Town, Western Cape18 days ago - ...Montague Gardens Vehicle Call Centre Sales Manager Appointment: Permanent, full-time position Salary: R15 000 CTC per month plus commission Benefits: Pension, Medical aid and Funeral benefits A well established, large Multi Franchise Dealership is looking...
- ...Senior Call Centre Sales Agent Drive success through skilled B2C telesales in a professional call centre environment. Parow, Cape Town | R20,000 CTC/month | Alternating shifts (08:00am to 17:00pm / 10:00am to 19:00pm) | Every second weekend About Our Client...
- ...One of is in need of a Customer service Call centre Agent to join them in Bellville on a 3 month contract. Pharmaceutical products wholesaler. Candidate must reside within close range to Bellville. Looking for an energetic, customer service consultant Offers...
- ...discipline. Internal auditing ISO 9001 Certificate. Valid driver’s licence. EXPERIENCE: ~ Minimum 8-10 years site construction QA/QC experience (Building). KNOWLEDGE & SKILLS: Sound knowledge of Civil/Building construction standards. Analytical &...
Shisa Talent Sourcing
Cape Town, Western Capemore than 2 months ago - ...Job Description: We have an amazing opportunity for a QA Intern in Cape Town! We require a candidate with: • Matric • ISTQB Qualification • Development or QA experience • Automation and/ or Manual testing • Java or JavaScript development • Jira experience...
- ...Hire Resolve is on the lookout for a QA Advisor based in Cape Town to enhance our client's quality assurance initiatives. The QA Advisor will play a crucial role in ensuring that the quality assurance framework aligns with industry standards and regulatory requirements...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client... ...brokers with the aim of providing a first call resolution experience, while maintaining a... ...when necessary • To achieve a minimum QA (quality standard) of 90% • Interacting...
- ...Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business... ...in a courteous and efficient manner Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both...
- ...ads, and more. About the Role You will join our expanding QA team, helping validate that the product we’re building is correct... ...continuously strive for improvement.” Interview Process ~15min Screening Call with Team Talent ~1 st stage interview with QA leads ~ Final...
- Job Description: Requirements: • BSc/BA in Computer Science, Engineering, or a related field • 5+ years professional work experience • ITQSB Certificate • Experience working with Microsoft technologies, Selenium and JavaScript, Agile frameworks and regression...
- ...Quality Assurance and Learning & Development (QA & L&D) Lead role is to ensure the... ...experience Conduct regular evaluations of call, chat, email, and WhatsApp interactions to... ...Minimum 3–5 years of experience in a contact centre environment, with at least 2 years in a...
- ...Senior QA Engineer (Remote)IT - Software Testing Johannesburg - Gauteng - South Africa, Cape Town - Western Cape - South Africa, Kenya, Remote ENVIRONMENT: A cutting-edge FinTech company shaping the future of digital payments across Africa seeks a Senior QA Engineer...
- ...great opportunity for a Team Leader for their Customer Service Centre. Purpose of the Job You will be responsible for providing... ...system to ensure accurate and complete information - Monitor calls to improve quality, minimise errors and track employees performance...
- ...Job title: QA Manager Reporting to: Head of Engineering Location: Cape Town ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE... ...time doing what they love. If you're looking for a new place to call ‘home' that believes in the potential of the broader SME...
- Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow...
- ...experienced Senior DevOps Engineer in Amazon Connect and Contact Centre Operations - Methodologies, Amazon Web Services (Cloud),... ...Required Technical Skills: AWS Services: Amazon Connect (call flows, routing, dial plans), EC2, VPC, Lambda, DynamoDB, CloudWatch...
- ...We're looking for a QA Analyst to join our Technical Team. As the QA Analyst your role will involve reducing the number of bugs that go to field and assuring quality. You should apply for this role if you have a passion for IT systems and have previously worked in...Remote job
- ...Our client has an opportunity available for a Customer Service Centre Agent. Requirements: ~ Matric essential ~3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support...
