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- ...and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback &...
Callforce Direct
Cape Town, Western Capemore than 2 months ago - ...SUMMARY: Outbound Call Centre Head POSITION INFO: A leading organisation seeks an energetic Outbound Call Centre Head to drive sales excellence across major campaigns. You must be FAIS-compliant and act as a Key Individual, with proven experience managing call...
Paton Personnel
Johannesburg, Gautengmore than 2 months ago - ...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. Grade 12 (minimum) Call centre...
- PURPPOSE OF JOB: To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development...
- ...Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because were...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- ...Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track to meet client goals. Handle customer escalations, contribute...
- ...Job Description: We have an amazing opportunity for a Call Centre Manager in Johannesburg We require a candidate with: • 3-4 years' call centre experience • Excel skills • MS Office skills • Report drafting skills Should you meet the requirements for this...
- ...Job Description: The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: Sell insurance products telephonically to potential policyholders by reading from an approved script, Utilise a call center dialer to manage lead follow-up...
- ...Job Purpose: To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction and timely resolution of issues . Key Responsibilities: Handle inbound...
- ...Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g., stranded on a highway). Dispatching breakdown technicians...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...This a month to month contract. Job Description Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to...
- ...Position: Sales Call Centre Agent Location: Pretoria Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise...
- ...Call Centre Agents (6-Month Contract with Possible Extension) ? Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract , with the possibility of going permanent based on performance. Responsibilities:...
- ...effectiveness. Proficiency with computers is a must and experience working with CRM software is an advantage and so is previous call centre experience. Ideal qualities for the position include: Strong written and verbal communication skills High active listening...
- Long term insurance call centre consultant
- Call Centre Team Leader (Media and Printing) Location: Pretoria Our client in the Media and Printing industry has an opening for a team leader in their call centre department. They offer an exciting opportunity to be part of a company that has cutting edge technology...
- Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses...
- ...The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to...
- ...The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment...
- One of our clients in the Pharmaceutical Industry is seeking a vibrant, hardworking call centre agent.
- ...appropriate collection strategies and campaigns Load campaigns; send emails/smss, monitor productivity and provide daily stats Conduct call audits and provide coaching Conduct High Risk calls/queries and escalating to the relevant departments Compile, analyze and...
- Job Description: As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. Minimum Qualifications...
- ...Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation...
- ...POSITION: Call Centre Supervisor LOCATION: Germiston, Gauteng Job Purpose Organizes and directs the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their...
- Job Description Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. This includes: Team Leadership: ~ Managing and leading a team of support agents...
- ...We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your...
- ...Position: Sales Call Centre Agent Location: Pretoria Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE...
