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- ...SUMMARY: - POSITION INFO: Job Description Call Centre Team Manager (Debt Collection) About this role: To manage and support... ...: Implement a performance and consequence framework to address non-performers within Acceptable time frames. Manage agents who do...
- SUMMARY: - POSITION INFO: About this role : The Risk Specialist will execute, monitor and analyze predefined campaign strategies aligned to the new vertical strategy. They will formulate and implement the Agency operational strategy to achieve the overall...
- ...SUMMARY: Outbound Call Center Dialer Specialist POSITION INFO: Looking for a Call Center Dialer Specialist To manage,analyse,report on and oversee ALL Vici Dialer functions. MUST have experience in working with a call center dialing system back end. MUST have...
- ...Requirements: ~ Grade 12 ~1+ years call centre experience ~ Extremely well spoken in English ~ Customer orientated ~ Telephone Etiquette Responsibilities: ~ Standard call centre duties, customer service and sales Please note only shortlisted candidates...
- ...SUMMARY: Technical Support Lead – Voice & Unified Communications Location: Johannesburg based (Work from home) Industry:... ...Experience with Kamailio, PCI-DSS compliant IVR integrations, or contact center platforms (e.g. Genesys, Five9). Familiarity with PBX systems...
- ...Customer Support : -Respond to customer queries across voice/email/chat efficiently and professionally, adhering to response time... ...not required. -1-2 years of experience in customer service, call center, or a related field preferred. -German Language proficiency:...
- ...-Term Actuary with a strong pricing focus to join a forward-thinking insurer’s high-performing actuarial team. POSITION INFO: Non-Life Actuary What You’ll Be Doing: Lead Pricing Model Development: Design and calibrate pricing models that drive competitive...
- ...Client Relationship Manager (Call Center) Location: Pretoria Salary: R 18 000.00 to R 22 000 p.m Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre. Job Specification: Management of a 5- seat...
- ...SUMMARY: Head: Actuary non-life POSITION INFO: Role Overview: We are looking for an experienced actuarial leader to head the Non-Life Pricing & Structuring function. This strategic role is responsible for driving product development, pricing strategies, and...
- ...We are looking for a friendly and efficient Call Centre Agent to serve as the first point of contact for prospective and current parents. This role plays a critical part in handling enquiries, capturing leads, and supporting enrolment across the Edunation school group...
- ...Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team. If you like to communicate with people, provide support, and offer quick solutions, this post might be right for you. Main responsibilities: Takes...
- ...SUMMARY: Are you a strategic, technically skilled Actuary ready to shape the next generation of bespoke non-life insurance solutions? A market-leading financial services group is looking for a dynamic Head of Non-Life Pricing & Structuring to drive innovation, performance...
- ...Engineer who’s ready to build cutting-edge voice bots, chatbots, QA systems, and NLP... ...NLP/NLU solutions and QA systems for call audits and compliance. Architect AI models... ...language models and speech tech in contact center/BPO environments You Are: Analytical...
- ...Insurance Call Center Agent (with RE5) Location: Menlyn, Pretoria, South Africa Salary: R 7 546.50 / R 8 546.50 (with RE5) Our client in the Insurance industry is looking for a Call Center Agent to generate sales according to target. Key responsibilities...
- ...SUMMARY: Head: Non-Life Pricing & Structuring A market-leading player in the insurance solutions space is seeking a dynamic Head of Non-Life Pricing & Structuring (Cell Captive) to lead its high-performing technical team. This is a rare opportunity to play a pivotal...
- ...Main Job Tasks, Duties and Responsibilities answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints route calls to appropriate...
- ...Duties & Responsibilities Key Requirements: 1 years minimum call centre experience handling high call volumes Customer service... ...Experience working in an omni channel environment (voice, email, chat, social, etc.) is highly advantageous Excellent...
- Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact Identify and understand customer needs in order to provide a consistently high quality...
- ...We are hiring call center Agents to join our team Maintain clear and professional communication with clients via phone, and other channels Target driven Cold Calling and Lead generation Basic computer skills Well spoken Basic salary and commission based...
- ...collections sector, is seeking a Senior Manager in the Collections Call Centre Operations space. POSITION INFO: Minimum 10 years... ...in the following areas: Inbound call centres (voice) Non voice solutions Tracing Working with alternative collection...
- ...SUMMARY: Call Centre (New Business Development) Durban R10 000 to R12 000 CTC per month POSITION INFO: Minimum requirements: Matric Call Center or Telesales work experience - 3 years This position is for highly motivated individuals who are...
- ...SUMMARY: Our client is seeking an experienced Applications Manager (SAP & Non-SAP) to lead the strategic management and continuous improvement of the company’s enterprise application landscape. This role is pivotal in ensuring the companies SAP and non-SAP systems...
- ...financial services company recognised as the sixth largest, is seeking an accomplished Chartered Accountant (CA(SA)) to join our team as a Non-Executive Director and Chair of the Audit Committee. This pivotal role offers a unique chance to contribute to the we esteemed...
- DUTIES & RESPONSIBILITIES · Signing for shipments upon receipt and verifying that the correct stock has been received and dispatched · Thoroughly inspecting stock for any damages and discrepancies · Sorting stock according to appropriate location for storage · ...
- ...responsible Design, Install and Maintain all enterprise voice platforms including contact centers. The role is responsible for leading all efforts to... ...network infrastructure including Five9, MS Teams, Cisco Call Manager, Cisco Unity, Cisco IMP, Voice gateway, and SIP...
- Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter...
- ...the design, implementation and maintenance of Unified Communications network system including but not limited to Cisco Call Manager (CUCM), Cisco Voice Mail (Unity), Cisco Automated Call Distribution (UCCX), Cisco Automated Call Distribution (PCCE), Cisco Auto...
- ...Provide support and maintain VOIP infrastructure Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways) Create user...
- ...SUMMARY: Call Centre Consultant POSITION INFO: Job Description : Are you a confident communicator looking for a high-earning opportunity without the pressure of selling? Join our dynamic call centre team in Table View. Contact potential customers from...
R 30,000 per month
...SUMMARY: Job Purpose This role is responsible for managing and overseeing the quality, delivery, and operational outcomes of all call centre services. The Call Centre Manager will ensure the effective integration of services, staff performance, and the successful...