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- ...Diploma or Degree in Business Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years’ experience in a call/contact centre environment, with at least 2 years in a supervisory or management role. Proven track record of managing a team of...
- ...Call Centre Agent Sports Betting / iGaming We are looking for an energetic, customer-focused Call Centre Agent with experience in sports betting or iGaming. Key responsibilities: Assist customers through live chat, email and telephone. Resolve account, verification...
- ...callers, and upset customers Support and provide superior service via phones, e-mails and faxes as a receiver and caller Answer calls professionally Respond to customer inquiries Enter customer information and update Process Orders accurately Identify...
- ...Key Responsibilities: Handle calls and customer interactions with professionalism and empathy. Manage and update CRM systems accurately. Provide administrative support to the UK operations team. Multitask effectively in a fast-paced environment. Deliver...
- African Training Institute (ATI) is in the market for experienced facilitators for short term training on a part time basis. ResponsibilitiesATI is in the market for qualified and experienced training facilitator based in (Dubai, Turkey, Namibia) to deliver a training program...
- Company is seeking an experienced remote debt collection and tracing agent who works on a commission-only basis using their own computer, Wi-Fi, and phone tools from Monday to Friday. We start at 08:00 till 16:30 Fridays till 15:30, if targets have been reached. Tracer ...
- ...related qualification will be advantageous. Minimum 2–3 years' recruitment experience. Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred. Experience in high-volume recruitment will be advantageous....
- ...Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track to meet client goals. Handle customer escalations, contribute...
R 5,000 - 12,500 per month
Be one of the first to applyWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Customer Service Representative Responsibilities: ...- Our international client is seeking a results-driven Call Centre Agent (Independent Contractor) to manage outbound calls for their North American portfolio. You will engage with international customers and maintain high professional standards. Note this contract will initially...
- ...The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity...
- ...Representative to support our market development efforts in South Africa, gathering client's feeback. Key Responsibilities Conduct calls to automotive business partners across the South Africa in order to gather the product feedback. Follow a structured call script...Remote job
- ...POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),...
- ...Job Title: Inbound Call Centre Agent Location: Cape Town, Western Cape, South Africa Employment Type: Full-time Job Summary We are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate...
- Key Responsibilities ~ Contact warm leads and promote products and services ~ Build customer relationships ~ Achieve sales targets in a KPI-driven environment
- ...Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation...
- Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter...
- ...relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line...
- DEPUTY GENERAL MANAGERS HOTELS Opportunities in Gauteng, Durban, Mbombela, Cape Town & Port Elizabeth The strongest hospitality leaders are usually not actively job searching. Theyre already busy leading teams, supporting operations, driving guest satisfaction and holding...
- Key Responsibilities Capture patient consultations, treatment data, referrals, and activity statistics from mobile clinics, fixed points and outreach into MSF databases (DHIS2, Excel tools or project-specific systems). Verify completeness, accuracy and consistency...
- ...Senior Call Centre & CRM Manager Customer Experience | CRM Strategy | Commercial Operations Lead Customer Experience. Drive Commercial Performance. Shape Customer Loyalty. Our client is a highly respected, market-leading organisation supplying premium products...
- Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control...
- ...POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),...
- ...Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process...
- ...excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese . If you’re fluent in both languages and enjoy...
- ...for motivated individuals to join our team ad hybrid Virtual Introducing Broker consultant (IB) on a contract basis. Role: Hybrid Call Center/ introducing Broker Consultant Location: Hybrid- Randburg Salary: Performance-based + commission Requirements...
- ...callers, and upset customers Support and provide superior service via phones, e-mails and faxes as a receiver and caller Answer calls professionally Respond to customer inquiries Enter customer information and update Process Orders accurately Identify and escalate...
- ...customer orientated individual with excellent communication skills to join our New Business team. To You will be responsible for outbound calls complying with effective quality assurance processes and retention strategies with the aim of building customer relationships to...
- ...collaborate with leadership to refine training and development efforts. Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow company guidelines, compliance requirements, and best practices....
- ...Recruitment related services for both clients and job seekers. A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years' experience in debt collection or credit control to lead their collections team. The ideal candidate...