On call jobs in Cape Town, Western Cape

A call center agent is empathetic, patient, and knowledgeable about financial matters. They possess a deep understanding of debt management solutions and are adept at explaining complex concepts in a clear and understandable manner. Their communication style is compassionate... 

Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues... 

 ...Call Centre Agents for a upmarket UK client Permanent position 1+ year call centre experience (non-negotiable) BPO experience is advantageous Night shift only - 2pm - 6am Monday - Sunday Clear articulation Excellent written skills No credit or criminal... 

Cape Town, ZA Full-Time Job Title: Call Center Supervisor I  Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours)   About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions... 

 ...firm specializing in debt collection for major South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The ideal candidate should have prior managerial experience in a call center and preferably have worked for an external... 

Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter...

 ...Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track to meet client goals. Handle customer escalations, contribute... 

Cape Town, ZA Full-Time Job Title: Call Center Collections Supervisor Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours)     About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering... 

Cape Town, ZA Full-Time Job Title: Inbound Call Center Director Job Type:   Full-time, Permanent Location:   Onsite, Cape Town (US hours)     About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored... 

 ...to strength providing solutions for public and private clients across the UK. Duties and responsibilities: * Answering incoming calls and emails * Booking confirmations with clients * Handing immigration documents * Holding face to face interviews as and when... 

 ...situations to both the management team. Tracking and routing logged problems and requests. Updating resolved incidents on the call logging system. Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients. Core Functional... 

 ...and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback &... 

Cape Town, ZA Full-Time Job Title: Call Center Collections Manager Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours)     About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering... 

Cape Town, ZA Full-Time Job Title: Inbound Call Center Agent  Job Type:   Full-time, Permanent Location:   Onsite, Cape Town (US hours)     About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored... 

 ...assist in improving their overall performance.   As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client... 

 ...We are seeking German Speaking Call Centre Agents You are responsible for evaluating and improving AI-generated advertising content by adhering to established guidelines, provide insightful feedback, and participate in consensus-building discussions. You possess... 

Cape Town, ZA Job Title: Call Center Collections Agent Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours)   About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions... 

 ...in the everexpanding online marketing industry. Invest in your future! Apply TODAY to secure your interview. Requirements: Call Center Experience 1 year preferred Clear ITC and criminal record (essential) Mininimum 6 months outbound sales experience (essential...