...exceptional customer experience and achievement of objectives
Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required
Submit regular, timeous and accurate reports to management...
The Skills Mine
Johannesburg, Gauteng
more than 2 months ago
Job description
Requirements
Matric is compulsory
Strong communication skills
Presentable
Clear criminal record
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching...
...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.
About the Role:
As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our...
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
Responsibilities:
Knowledge of customer needs and ability to provide solutions
Analyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
Matric
Degree or similar qualification and/or experience
Strong ...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
...SUMMARY:
OpenText Archive Centre application is used by many applications at my client. The role will be support, new configurations and upgrades
POSITION INFO:
Minimum Requirements
Grade 12
IT Degree or National Diploma Essential
Intermediate computer...
Hlabahlosile
Johannesburg, Gauteng
6 days ago
...SUMMARY:
Well established company situated in Linbro Park, Sandton are looking for a Call Centre / Customer Service person for the Technical department.
POSITION INFO:
Support all aspects of the technical department. These include: queries from customers...
Michelle Taylor Recruitment
Johannesburg, Gauteng
2 days ago
...SUMMARY:
Data Centre Facilities Manager
POSITION INFO:
To direct the overall support on all regional Technical Infrastructure i.e. switch implementation projects, mechanical & electrical systems. ( HVAC , UPS, BMS, Access, CCTV , Fire, Generators etc.)...
People Source
Johannesburg, Gauteng
10 days ago
Johannesburg
Temp
We are currently recruiting for learners with disabilities in the following area:
Position: Contact Centre Agent NQF 2 #AtripleA
Location: Johannesburg
Requirements;
• Have successfully completed Grade 12 (Matric), although strong candidates...
...SUMMARY:
Degree/National Diploma. 5 years experience leading technical task teams for data centre environment.
POSITION INFO:
Direct the overall support on all regional technical infrastructure. Ensure the maintenance of all regional technical infrastructure...
People Source
Johannesburg, Gauteng
10 days ago
...and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager.
The role will involve the daily running and management of the call centre through the effective use of resources, with...
Select One
Johannesburg, Gauteng
3 days ago
...software solutions and provides highly skilled resources to its clients.
We are looking for a Project Manager - Infrastructure & Data Centre Specialist to join our financial services client based in Sandton for a 12-months contract role.
POSITION INFO:
What you...
Psybergate
Johannesburg, Gauteng
10 days ago
...submission of contributions
Inherent Requirements
MINIMUM REQUIREMENTS:
Grade 12 with English and Afrikaans
Call Centre Certificate advantageous
Good attendance and Reliability
BASIC WORK EXPERIENCE REQUIRED:
~ Minimum of 1-2 years call centre...
...SUMMARY:
Thermal Technician (Data Centres) – Randburg
POSITION INFO:
Employer Description
Our client is an EPCM company.
Job Description
Provide service and customer support during field visits or dispatches.
Manage all on-site installation, repair, maintenance...
Professional Career Services
Johannesburg, Gauteng
1 day ago
...SUMMARY:
Call Centre Campaign Manager - Credit Management - Randburg
POSITION INFO:
Call Centre Campaign Manager – Randburg (outsourced business process with a focus on credit management)
Required Skills and experience:
~ Solid analytical and problem-solving...
Top Talent Professional Services
Johannesburg, Gauteng
19 days ago
R 60,000 per month
...SUMMARY:
To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering...
Talent Evolution
Johannesburg, Gauteng
18 days ago
...listed below, however is not limited to:
Be the first point of contact for all clients when there is a complaint/query or a question... ...bumps into this person
Takes pride in the appearance of the centre and ensure all areas are of a high standard
(cleanliness/...
...The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor,... ...is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent...
...and other admin related matters.
Complete customer surveys.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
NuPay Call Centre Team
Delter Call Centre
Account Managers
Billing Department
Sales Department
Admin Department
Business Support...
R 6,000 per month
...employer may from time to time direct.
Requirements and skills
• Matric Certificate
• Computer literate
• Experience in a call centre environment
• Proven track record in sales
Key Competencies
• Communication skills
• Persuasiveness
• Customer focus
•...
National Accident Advice Helpline
Johannesburg, Gauteng
13 days ago
PURPOSE OF THE ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.
To initiate all new claims received on the operating system used by Salt Employee Benefits
To follow...
...Our client based in JHB South is looking for a well-spoken call centre agent to join their team! Their ideal candidate will have solid... ...experience as a client service representative
Strong phone contact handling skill and active listening
Please note that only candidates...
...Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.
Requirements:
Knowledge and understanding of systems and workflow processes.
Knowledge of Telesales processes, financial services, etc.
Responsibilities...
Call Centre Team Leader, Illovo - Johannesburg Market Related plus commission Responsible for leading the call centre sales team who process Inbound sales calls. Help the team to achieve weekly and monthly sales budget/s set for the unit and optimize the unit resources...
...Snr Call Centre Sales Manager
Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service... ...:
Lead, develop, motivate, operational teams
Manage the Contact Centre workforce. motivate and manage supervisory team...
...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.
Grade 12 (minimum)
Call centre...
...Job Purpose
Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to...
Are you one of those seasoned Business Partners who are able to drive Business Processes, have solid experience in Global SAP template rollouts and applying the Agile methodology to the work environment?
Our client is seeking a Treasury expert to join their global ...