...SUMMARY:
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POSITION INFO:
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism industry advantageous
Experience in managing and working with budgets.
Experience in starting...
Telebest
Sandton, Gauteng
a month ago
...platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature... ...our dedicated sites and Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years' experience with...
...SUMMARY:
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POSITION INFO:
Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking for individuals to participate in a Contact Centre Learnership.
Qualification: Contact Centre NQF 2
Potential Start Date...
Isilumko Staffing (JHB)
Cape Town, Western Cape
a month ago
...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.
About the Role:
As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our...
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative...
...Matric
B Com Business Management or equivalent
Contact Centre Certification
6-7 years' experience in a contact / call centre
Understand call centre technologies
Travel and Tourism industry advantageousCoaching
Stable track record managing contact centre...
...Identify and escalate issues to the relevant Department manager or Head of Department
Route calls to appropriate resources
Other... ...relevant computer applications
1- 3 years of experience in call centre environment
Knowledge of customer service practices and...
...Business Management or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents... ...corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents...
...Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation functionalities, technology...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
...Matric
Travel and Tourism Diploma advantageous
5 years' experience in contact centre
Previous experience handling USA and or International campaigns in a contact centre
Manage teams between 15 - 25 agents
Lead, guide, coach and support the team
Must be...
...Matric
Diploma Business Administration or Resource Management
5 years' workforce management experience in a Contact Centre / Call Centre
Planning shift and ensuring agent capacity
Determine resource and space requirements for all teams on various campaigns...
Responsibilities:
Knowledge of customer needs and ability to provide solutions
Analyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
Matric
Degree or similar qualification and/or experience
Strong ...
...Permanent
SECTOR : Admin / Call Centre
BASIC SALARY : R11,000
START DATE... .../claim records
Verify and update if necessary all personal contact information for clients including the Medical Aid details...
...exceptional customer experience and achievement of objectives
Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required
Submit regular, timeous and accurate reports to management...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries...
?? Join Our Dynamic Client Contact Centre Team! ??
Are you ready to embark on an exciting career journey filled with bubbly conversations, outstanding customer interactions, and a commitment to excellence? Look no further – we have the perfect opportunity for you...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and...
...relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. NQF level 4/Matric No...
R 17,000 per month
...SUMMARY:
Refurb Centre Technician - East Rand, Gauteng
POSITION INFO:
Our Client in the Commercial/Trucking Business is urgently... ...note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly...
Sydsen
Ekurhuleni Metropolitan Municipality
5 days ago
Job description
Requirements
§ Matric is compulsory
§ Strong communication skills
§ Presentable
§ Clear criminal record
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching...
...Foundever's job vacancy, Career and Recruitment Job title : Contact Centre Site Director jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 16, 2024 Quick Recommended Links WHAT YOU’LL BE DOING
The focus of this job is on achieving results...
Foundever
Cape Town, Western Cape
23 days ago
...SUMMARY:
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POSITION INFO:
Job summary :
We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet...
Buffalo International Logistics
Cape Town, Western Cape
16 hours ago
...SUMMARY:
Seeking a Fitment Centre Manager to ensure Fitment Centre success by driving sales, managing expenses, and fostering... ...employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful....
MPRTC
Polokwane, Limpopo
10 days ago
...SUMMARY:
CLC is currently recruiting for a Customer Experience Centre Manager.
The Customer Experience Centre Manager is... ...morals
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks...
Customer Loyalty Consultants
Centurion, Gauteng
3 days ago
...financial reporting function. The role reports directly to the Head of Finance . Duties include monthly presentation to international... ...any other suitable roles / positions.
For more information contact:
Jasmyn Venter
Senior Recruitment Specialist: Chartered Accountants...
Network Recruitment
Johannesburg, Gauteng
2 days ago
...you do?
This is a Senior Management role residing at Company Head Office, reporting directly to the Executive Head: Business Change... ...Project Support Services
Management of the Group-wide Lean Agile Centre of Excellence (LACE)
What will make you successful in this...
Progressive IT Resourcing
Cape Town, Western Cape
5 days ago
...accommodation solution tailored to suit the successful individual.
Salary: 60 – 70k + bonus + bens (GBP)
Essential background:Contact Centre leadership and experience of leading UK Insurance operations.
It is anticipated that the individual will relocate to Durban...
...treasury management? We are now recruiting for a highly skilled Head of Treasury to lead our client’s dynamic finance team in the financial... ...any other suitable roles / positions.
For more information contact:
Sunel Jacobs
Specialist Researcher: Chartered Accountants...
Network Recruitment
Johannesburg, Gauteng
7 days ago