Search Results: 11,340 vacancies
...SUMMARY:
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POSITION INFO:
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism industry advantageous
Experience in managing and working with budgets.
Experience in starting...
Telebest
Sandton, Gauteng
a month ago
...SUMMARY:
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POSITION INFO:
Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking for individuals to participate in a Contact Centre Learnership.
Qualification: Contact Centre NQF 2
Potential Start Date...
Isilumko Staffing (JHB)
Cape Town, Western Cape
a month ago
...platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature... ...our dedicated sites and Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years' experience with...
...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.
About the Role:
As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our...
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative...
...Matric
B Com Business Management or equivalent
Contact Centre Certification
6-7 years' experience in a contact / call centre
Understand call centre technologies
Travel and Tourism industry advantageousCoaching
Stable track record managing contact centre...
...Identify and escalate issues to the relevant Department manager or Head of Department
Route calls to appropriate resources
Other... ...relevant computer applications
1- 3 years of experience in call centre environment
Knowledge of customer service practices and...
...Business Management or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents... ...corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...
...Matric
Travel and Tourism Diploma advantageous
5 years' experience in contact centre
Previous experience handling USA and or International campaigns in a contact centre
Manage teams between 15 - 25 agents
Lead, guide, coach and support the team
Must be...
...Matric
Diploma Business Administration or Resource Management
5 years' workforce management experience in a Contact Centre / Call Centre
Planning shift and ensuring agent capacity
Determine resource and space requirements for all teams on various campaigns...
Responsibilities:
Knowledge of customer needs and ability to provide solutions
Analyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
Matric
Degree or similar qualification and/or experience
Strong ...
...exceptional customer experience and achievement of objectives
Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required
Submit regular, timeous and accurate reports to management...
...Permanent
SECTOR : Admin / Call Centre
BASIC SALARY : R11,000
START DATE... .../claim records
Verify and update if necessary all personal contact information for clients including the Medical Aid details...
...communications
Assist in other job functions within the department when the need arise
Education and Experience:
~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
~ Bilingualism (English, Afrikaans and an African language will...
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries...
?? Join Our Dynamic Client Contact Centre Team! ??
Are you ready to embark on an exciting career journey filled with bubbly conversations, outstanding customer interactions, and a commitment to excellence? Look no further – we have the perfect opportunity for you...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and...
...security solutions market.QUALIFICATION & EXPERIENCE:
Matric or relevant qualification
Customer Service experience in a Call Centre environment
Experience in people management / supervisory role
RESPONSIBILITIES &DUTIES:
1. Customer Interaction...
...relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. NQF level 4/Matric No...
