Senior contact centre jobs

 ...SUMMARY: - POSITION INFO: Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting... 

Job description Requirements Matric is compulsory Strong communication skills Presentable Clear criminal record Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints Researching...

 ...SUMMARY: - POSITION INFO: Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking...  ...000 Position Requirements: Matric (Grade 12/National Senior Certificate) MS Office proficient (Outlook, Word, Excel)... 

 ...BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK...  ...Salary: 60 – 70k + bonus + bens (GBP) Essential background:Contact Centre leadership and experience of leading UK Insurance operations.... 

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative... 

 ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching Stable track record managing contact centre... 

 ...teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our... 

 ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 0... 

 ...Business Management or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents...  ...corrective quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents... 

Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public...  ...pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette... 

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely...

 ...Matric Travel and Tourism Diploma advantageous 5 years' experience in contact centre Previous experience handling USA and or International campaigns in a contact centre Manage teams between 15 - 25 agents Lead, guide, coach and support the team Must be... 

 ...Requirements Grade 12 or equivalent Proficiency in relevant computer applications 1- 3 years of experience in call centre environment Knowledge of customer service practices and principles Pay attention to detail Be diligent, timely and professional... 

 ...SUMMARY: Senior Project Manager Data Centre Core Infrastructure (Asia) POSITION INFO: Provide strategic and operational management and leadership in all aspects in respect to Core site development, build and upgrade projects and manage the maintenance of all... 

 ...Matric Diploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call Centre Planning shift and ensuring agent capacity Determine resource and space requirements for all teams on various campaigns... 

 ...Permanent SECTOR                         :           Admin / Call Centre BASIC SALARY             :           R11,000 START DATE...  .../claim records Verify and update if necessary all personal contact information for clients including the Medical Aid details... 

 ...Foundever's job vacancy, Career and Recruitment Job title : Contact Centre Site Director jobs in Western Cape Job Location : Western Cape...  ...picture of the organisation and its strategic goals.  The Senior Operations Managers mission is to support both Foundever and our... 

 ...exceptional customer experience and achievement of objectives Ensure quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when required Submit regular, timeous and accurate reports to management... 

 ...relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. NQF level 4/Matric No... 

 ...communications Assist in other job functions within the department when the need arise Education and Experience: ~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry ~ Bilingualism (English, Afrikaans and an African language will...