Spa Receptionist

Spa Receptionist Job Description Template

Our company is looking for a Spa Receptionist to join our team.


  • Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the standards. of Performance Manual;
  • Ensure smooth check out;
  • To consistently offer professional, warm and friendly service to all internal and external guests;
  • To have a full knowledge about the spa, ongoing promotions and services offered;
  • To have a thorough understanding of all security regulations applicable to the Spa;
  • To attend daily meetings;
  • Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs;
  • To deal with all guests situations in a welcoming, courteous, efficient and caring manner;
  • To promote Spa’s facilities, restaurants and bars wherever possible;
  • To be fully conversant and comply with health, safety, hygiene, fire and security regulations;
  • Consistently offer professional, friendly and engaging service;
  • To ensure a smooth check in and the requirements concerning guests are met;
  • Comply with company’s grievance and disciplinary procedures at all times.


  • Excellent communication skills;
  • Very presentable as she will be dealing with guests most of the time;
  • Good computer skills,
  • Good with Excel – able to do and pull reports;
  • Excellent timekeeping;
  • Experience with ESP – will be a bonus;
  • Target driven;
  • Friendly and passionate about the industry.