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- Call centre Agent Join Our Team as a Call Centre Agent (Customer Service Representative) Location: JHB CBD | Shift Work: Rotational... ...assist every customer • Always delivering service with care, patience, and a smile—even over the phone! ___________________...
- ...with deep understanding of insurance regulations, products, and customer-centric compliance frameworks ~ TCF: Daily behaviors and activities... ...a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your...
- ...defined targets and Service Level Agreements (SLAs). Resolve customer, broker, branch, and partner queries with a focus on first-contact... ...a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different...
- ...Case Management, and Pension teams Support managed healthcare for RMA claimants and pensioners, ensuring cost-effective and quality care. Stakeholder Engagement & Training Serve as the medical liaison between internal teams, healthcare providers, and regulatory...
- ...the United Arab Emirates. The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical...
- ...advantage Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity, and inclusion.We actively seek to hire for your different lived experiences(including, but notlimited to disability,...
- ...environment. Requirements ~1 year Call Centre experience ~6 – 12 months Team Leader/Supervisory experience Skills ~Customer service orientation ~Oral and written communication ~Planning and organising ~Problem solving ~Teamwork ~Coaching ~Technical...
- ...and objectives. Define, track, and adjust key performance indicators (KPIs), including financial, market share, innovation, and customer metrics. Drive a data-driven approach to strategic decision-making, leveraging BI, analytics, and reporting tools. Oversee...
- ...Broker Development strategy as well as growing its existing book size. This role is accountable for the RMA Life Group Risk sale’s and customer targets, in line with our BOS Strategy. This role is also responsible for ensuring sustainable revenue growth and profitability by...
- ...updating of calls, update query with actions taken and escalate to the relevant assessor on the claims system. Adhere to the Treating Customers Fairly principles. Make recommendations to improve client service and fair treatment of clients within area of responsibility....
- ...Focus ~ Work with partners to identify strategic opportunities for future collaboration and growth. ~ Measure effectiveness of customer success through metrics and data in order to Influence future lifetime value through higher customer satisfaction and overall...
- ...broad client relationships essential. WHAT WILL YOU DO? Key Account Management Manage a portfolio of key and strategic customer and intermediary relationships personally Develop and execute tailored solutions and strategies for customers to ensure their...
- ...literate. Personal attributes ⦁ Interpersonal ⦁ Planning and organizing ⦁ Building and maintaining relationships ⦁ Treating Customers Fairly ⦁ Initiative ⦁ Results Driven/Achievement orientated ⦁ Continuous learning ⦁ Tenacity ⦁ Objection handling skills ⦁...
- ...claims team with complex claims queries from external stakeholders. Attend to queries related to claims under management Provide Customer Services aligned to TCF (Treating Customer Fairly) Attend to queries related to claims and escalate to medical advisors where...
- ...identify areas for operational synergy, revenue growth, and efficiency gains. Monitor, analyze, and report on partnership metrics- customer success, satisfaction, ROI, and growth potential. Implement and maintain best-in-class governance structures for effective...
- ...objectives, and design a framework for these to be met Provide leadership and guidance to the finance team to provide efficient customer service to internal and external users of financial information Success Measure Achievements of set targets and objectives Legal...
- ...engagements. You will lead and manage a high-performing sales and distribution team, ensuring performance excellence across multiple customer tiers through a data-driven, customer-centric approach. More importantly, you will define and implement the incentive model to...