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- ...calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align... ...reports, analysis & elaborate presentations during training Present and communicate information Coping with pressures...
Callforce Direct
Cape Town, Western Capemore than 2 months ago - ...SUMMARY: Outbound Call Centre Head POSITION INFO: A leading organisation seeks an energetic Outbound Call Centre Head to drive sales excellence across major campaigns. You must be FAIS-compliant and act as a Key Individual, with proven experience managing call...
Paton Personnel
Johannesburg, Gautengmore than 2 months ago - ...REQUIREMENTS Matric, Relevant tertiary qualification in Training & Development, Education, HR, or Operations Management Preferably 7–10 years’ experience in training centre management, learning and development, or a similar operational training environment....
- ...Description Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next... ...with a company that values your development. We provide ongoing training, mentorship programs, and a clear path for advancement within...
- ...to agents, track performance trends, and collaborate with leadership to refine training and development efforts. Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow company guidelines,...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because were...
- Call Centre Team Leader (Media and Printing) Location: Pretoria Our client in the Media and Printing industry has an opening for a... ...Management of a 4- seat call centre, setting of goals, staff training and motivation. • Implementing new policies and protocols that...
- ...Job Description: The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: Sell insurance products... ...and fair treatment of policyholders Adherence to quality, training and compliance processes Accurately recording policy sales...
- PURPPOSE OF JOB: To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development...
- ...Job Description: We have an amazing opportunity for a Call Centre Manager in Johannesburg We require a candidate with: • 3-4 years' call centre experience • Excel skills • MS Office skills • Report drafting skills Should you meet the requirements for this...
- BB Hatfield Call Centre Job OpportunityBB Hatfield, part of the BB Motor Group in South Africa, is recruiting for our dynamic Call Centre team based at 222 Jan Shoba Street, Hatfield, Pretoria.Operating HoursMondayFriday: 07:3017:30Saturday: 08:0013:00Public Holidays: 0...
- ...Call Centre Agents (6-Month Contract with Possible Extension) ? Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract , with the possibility of going permanent based on performance. Responsibilities:...
- ...Job Purpose: To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction and timely resolution of issues . Key Responsibilities: Handle inbound...
- ...Position: Sales Call Centre Agent Location: Pretoria Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise...
- Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses...
- Job Description: As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. Minimum Qualifications...
- ...Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g., stranded on a highway). Dispatching breakdown technicians...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy... ...protection rules/requirements, Commitment to learning, training, product knowledge, and call Centre operation/system requirements...
- Long term insurance call centre consultant
- Job title:Insurance Call Centre Sales Agent (Cape Town) Job Description: As a Sales Agent you will be responsible for delivering exceptional... ...+ Commission • Weekly Incentives based on performance. • Training is provided. To apply, please submit your CV, as well as...
- ...), is seeking to employ an experienced and competent Insurance Call Centre Quality Assurer This is an exciting opportunity for an individual... ...feedback to managers about agents performance Continuously train, coach, and guide call centre agents in the financial products...
- ...appropriate collection strategies and campaigns Load campaigns; send emails/smss, monitor productivity and provide daily stats Conduct call audits and provide coaching Conduct High Risk calls/queries and escalating to the relevant departments Compile, analyze and...
- ...POSITION: Call Centre Supervisor LOCATION: Germiston, Gauteng Job Purpose Organizes and directs the day-to-day activities related... ...operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties....
- One of our clients in the Pharmaceutical Industry is seeking a vibrant, hardworking call centre agent.
- Description: We are seeking a highly motivated and energetic Telemarketing/Call Centre Agent to join our dynamic team. The ideal candidate will have excellent communication skills and the ability to thrive in a fast-paced, results-driven environment. If you enjoy interacting...
- ...Position: Sales Call Centre Agent Location: Pretoria Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE...
- ...achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring... .... Carry out regular 1-on-1s, developing a culture where training and development are a fundamental part of the team development...
- ...We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your...
