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- ...To oversee the daily operations of the call centre team, ensuring high levels of customer service, operational efficiency, and team performance. The Call Centre Supervisor is responsible for managing agents, monitoring performance, and driving continuous improvement....
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...About the Role You'll be working as part of a dynamic incident response team, handling: Home emergency calls requiring instant remedy and coordination Property damage claims that may escalate to full insurance claims Customer support throughout the initial...
- Company and Job Description: The Training Centre Manager will lead strategic direction, maintain industry-aligned training standards, and create an environment that supports the development of skilled technical professionals. Key Responsibilities: Develop and manage...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- ...Job Title: Inbound Call Centre Agent Location: Cape Town, Western Cape, South Africa Employment Type: Full-time Job Summary We are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate...
- ...Optical Spectacular ShopfittersJob Advert Summary The Call Centre Consultant I will handle inbound and/or outbound customer... ...policies, procedures, and compliance requirements. Participate in training sessions and team meetings to improve product knowledge and...
- ...Our client is searching for a Call Centre Operator (Logistics) to join their team in Akasia. Job Description The Call Centre operates 24/7/365 Responsibilities: Breakdowns Drivers will lock calls for any breakdowns or mechanical problems on the truck or...
- ...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. Grade 12 (minimum) Call centre...
- ...to agents, track performance trends, and collaborate with leadership to refine training and development efforts. Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow company guidelines,...
- ...Our client in the Logistics Industry, based in Bellville Cape Town; is currently looking to employ an experienced Call Centre Marketers and Liaison Personnel to their team. An awesome career opportunity awaits. Requirements: ~24 years experience in a call centre...
- ...the Johannesburg Stock Exchange (JSE) since 1964.What will you do? Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). What will make you successful in this role? The successful candidate will be required...
- ...Our client, a leading national consultancy, is seeking experienced Outbound Call Centre Sales Consultants to join their team. This role is focused on selling medical scheme, health insurance and gap cover products to qualified leads through a structured telephonic sales...
- Vacancy: CUSTOMER SERVICE / CALL CENTREArea: Nelspruit, MpumalangaRequirements:Assist customers telephonicallyAssist and resolve client queriesFollow up on complaints Capturing vouchersMonth end stats for managerPurchase orders Follow up on invoicesAssist clients with...
- We Are Hiring | 12-Month Learnership Opportunity ?Call Centre Agent Debt CollectionSA Business School is proud to offer an exciting 12-month... ...the call centre industry.This programme combines structured training with real workplace experience to prepare learners for long-...
- ...To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e. Balancing and replenishment) and performing first line device maintenance in order to meet business goals...
- ...and regulators of healthcare in each of its markets. MAIN PURPOSE OF JOB To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.KEY...
R 6,000 - 20,000 per month
...Work-From-Home Call Centre Agent Lead Generation – Insurance Product- ACA PTY LTD | Uncapped Commission Who we are Fast-growing... ...objections, book leads/appointments Log results in simple CRM (we train) Hit daily targets & keep data tidy You MUST have...- Call Centre Agents needed for an IT Software Development companyCore Responsibilities - Customer Interaction - Answer inbound calls and respond to inquiries. - Make outbound calls to generate leads or follow up with prospects. - Provide accurate information about products...
- ...Main Objectives: Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal... ...experience working on excel 1-2 years exposure to the Call Centre/Telesales Skills and Competencies Other Requirements:...
- ...day-to-day management of the teams in the centre. The role requires strong relationship... ...management skills as well as knowledge of call centre management. Key Outcomes... ...Management General people practices Training & Development Contracting with the...
- ...Responsibilities: Handle inbound and outbound customer calls professionally Assist customers with general enquiries and service... ...high level of customer satisfaction Work towards achieving call centre targets and service standards Requirements: Previous...
- ...environment Qualifications Qualification ~ Matric/Grade 12 Experience Required Minimum 12 month experience in a Contact Centre or in a Customer Service environment Experience of working in a regulated environment Fluent in written and spoken English...
- Key Responsibilities 1. Office Administration & Communication • Operational Flow: Oversee day-to-day administrative functions to ensure maximum efficiency. • Internal Comms: Act as the primary focal point for branch communications and coordinate information dissemination...
- ...network of high-tech automated distribution centres, and employs more than 140,000 people. Purpose of the Job The purpose of Call Centre Supervisor role is to coordinate... ...actions. Support implementation of training and knowledge refreshers to maintain up-to...
- Location: Pretoria East Salary: R7 000 + Incentives Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities To uphold the brand and the perception of the brand in the market by ensuring a consistent high...
- ...Job Purpose To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre. Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management...
- ...only highly knowledgeable but also deeply trained in their respective fields. This... ...Oversight: Handle inbound and outbound calls, emails, and chats from customers regarding... ...issues, escalating complex cases to the Call Centre Supervisor as needed. Follow up with...
- ...Comply with governance in terms of legislative and audit requirements Ensure efficiency of service productivity and performance in Call Centre Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios Improve customer satisfaction, experience, and...
- ...We are looking for eager candidates who are not comfortable with sales or has no experience. We provide basic call centre training and you receive a certification of completion. We train you in learning all the fundamentals and this is perfect for if you need...