Firm requires a call centre manager with atleast 3 years experience:Compulsory experience is:1) working with City of Johannesburg municipal collections2) Using Swordfish system3)JUsing SAP4)Fluent in english and ZULUEmail *****@*****.co.za with your CV, SAP certificate...
R 14,000 - 16,000 per month
...known financial service company based in Randburg is looking for a vibrant Customer Team Leader in the Call Centre Department. The purpose of the position is to train, manage, motivate, and lead a call center team. Also to assist with customer queries and more.Minimum requirements...
...customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will... ...Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills...
...Relevant Diploma
1-3 years experience as a Supervisor / Team Leader in a Call Center.
Sound knowledge of call center technology, computer and telephone systems.
Hire, train and ensure call center representatives respond to customer calls.
Prepare reports, analyze...
...Matric with at least 2 years experience in a call center required.
Experience in Customer Service dealing with clients on product knowledge, queries and complaints.
Ability to handle multiple calls and emails concurrently.
Respond to tickets logged telephonically...
...Our client has an opportunity available for a Data Centre Technician based in Randburg.
Requirements:
~ Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.
~ Matric certificate....
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We... ...service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with...
...queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional...
...Communicating effectively with warrantees.
Maintaining the service centre’s scheduling and workflow.
Informing customers of changes in... ...to priority and customer requirements
Answering phone calls
SKILLS
Customer service skills: Able to deal with suppliers...
...Job Summary
The Training and Development Facilitator at this private hospital plays a pivotal role in the professional development... ...Delivery and Facilitation:
Facilitate interactive, learner-centred training sessions, workshops, and simulation exercises to enhance...
Faculty Head - FET (Further Education and Training) JB3581
Randburg
Salary: Competitive and Negotiable
Are you a seasoned educational professional with a passion for program excellence and academic integrity? We are seeking a dynamic individual to join our team...
...reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key... ...benefit) Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target...
...description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control... ...enhance the Customer Service experience.
Receive inbound emergency calls from Tracker clients in a professional manner.
Activate and...
...standards. Aim to identify areas for employee development and training needs. Responsibilities:
POSITION INFO:
Main Purpose... ...in the African languages
Matric
Minimum 1 year call centre industry experience
FAIS, Compliance or QA related experience...
iSON Xperiences
Randburg, Gauteng
more than 2 months ago
...SUMMARY:
Well established company situated in Linbro Park, Sandton are looking for a Call Centre / Customer Service person for the Technical department.
POSITION INFO:
Support all aspects of the technical department. These include: queries from customers...
Michelle Taylor Recruitment
Johannesburg, Gauteng
2 days ago
...Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager.
The role will involve the daily running and management... ...for staff and provide reports
Do skills audit
Prepare training needs analysis
Schedule training with relevant training...
Select One
Johannesburg, Gauteng
2 days ago
...for integration of decoder and headend software components.
Training, coaching, mentorship, succession planning, recognition and retention... ...hands on experience of SDLC Tools (IBM Jazz, Jira, HP Quality Centre) and CI/CD
Strong Knowledge of various SDLC methodologies...
Planet10
Randburg, Gauteng
10 days ago
...Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed
Having regularly meetings with... ...reporting
equired Qualification:
Grade 12
Relevant Call Centre Certificate/ Diploma advantageous
Required Minimum Work Experience...
iSON Xperiences
Randburg, Gauteng
more than 2 months ago
R 8,000 per month
...given the flexibility to get the job done.
As we offer free training, there is no need to worry about the working experience and we... ...and services
Identify and pursue new sales leads through cold calling, networking, and referrals
Build and maintain strong relationships...
Vision Marketing
Randburg, Gauteng
17 days ago
...SUMMARY:
Call Centre Campaign Manager - Credit Management - Randburg
POSITION INFO:
Call Centre Campaign Manager – Randburg (outsourced business process with a focus on credit management)
Required Skills and experience:
~ Solid analytical and problem-solving...
Top Talent Professional Services
Johannesburg, Gauteng
18 days ago
...the customer experience. Participate in training and seek opportunities to improve operations... ...Must have experience in cold-calling. Customer Service Skills High Energy Level... ...resilient Experience; No less than 1 year Call Centre sales agent experience in an Outbound environment...
...to work within all teams of the Contact Centre to ensure that the BPS Customer Experience... ...forms Quality management/improvement through call evaluations for each agent weekly Provide... ...where necessary Assess and identify training needs Promote service delivery Escalate and...
R 60,000 per month
...and enhance the operations of the Contact Centre, ensuring exceptional customer service... ...concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and... .../ Leadership / Managerial
- Recruit, train, and retain a highly skilled contact centre...
Talent Evolution
Johannesburg, Gauteng
17 days ago
...in a timely manner. Minimum Requirements: 1 year outbound sales experience at Ison At least 2 years outbound sales experience at other call centres Must have a good track record in meeting sales targets Computer literate Excellent communication both verbal and written
...Incentives Main purpose of the job: We are looking for dynamic, target drive, money hungry individuals who want to build a career in the call Centre environment. We offer a basic salary, plus commission and other attractive incentives. You will be responsible for meeting and...
...that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.... ...Serious and passionate about customer service and sales Previous call centre sales experience Fluent in English and another South African...
R 700 - 820 ph
...complex systems and/or programming knowledge.
Provide on-the-job training for new or less experienced team members.
Provide technical... ...required, initiate disciplinary processes for team members calling on HR for support.
Resolve grievances raised by team members...
HR Genie
Randburg, Gauteng
more than 2 months ago
...The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond... ...improved procedures.
Attend internal and external training required.
Meet production standards in terms of quantity and...
R 6,000 per month
...include but will not be limited to:
Key Responsibilities:
• Calling the lead database that is provided by management and converting... ...Matric Certificate
• Computer literate
• Experience in a call centre environment
• Proven track record in sales
Key...
National Accident Advice Helpline
Johannesburg, Gauteng
12 days ago
...Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.
Requirements:
Knowledge and understanding... ...that call centre processes reflect best practice.
Identify training an coaching needs for team members.
Provide input into the...