Senior Operations, Call Centre, Healthcare Job Description Template
Our company is looking for a Senior Operations, Call Centre, Healthcare to join our team.
Responsibilities:
- Performance Management (SLA(s) & Staff);
- Team support and training;
- Leave & Timekeeping Management;
- Recruitment/Resource planning;
- Team acknowledgement & awards (motivation);
- Timesheets;
- Generate/Write accurate reports to Management and Clients;
- Process & Quality Monitoring;
- Data monitoring and management.
Requirements:
- Matric;
- Minimum 6 months supervisory experience;
- Contact Centre experience.