System Support & Implementation Specialist Job Description Template
Our company is looking for a System Support & Implementation Specialist to join our team.
Responsibilities:
- Write business specifications for system enhancement and developments;
- Independently attend meetings with Trustees, previous administrators and employers;
- Perform system set up for new business;
- Escalate and manage second and third tier system related tickets to applicable vendors;
- Maintain application logical access control as defined by business policy;
- Resolve first tier system related tickets logged by the business within business standards;
- Analyse fund rules, policies and mandates and summarize in a fund setup document;
- Perform system testing on new functionality;
- Perform data analysis, uploads and reconciliation;
- Internal system training;
- Perform logical access control audits at a frequency defined by business policy;
- Write test cases for new functionality;
- Maintain the take on requirements document;
- Maintain an administration training manual;
- Perform administration process training to new clients.
Requirements:
- Matric;
- Proficient in MS Office;
- Everest system knowledge advantageous;
- 5 years experience in the retirement fund industry.