US Outbound Sales Agent - Remote | EST Hours

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a driven and resilient US Outbound Sales Agent to join one of our U.S.-based clients in the financial services industry.

This is a high-volume outbound sales role where you'll engage with warm and cold prospects already stored within the client's CRM. Your goal is not to close the sale , but rather to build interest, overcome objections, and motivate prospects to complete an online application. Once submitted, the application is handed over to the client's U.S.-based sales team to complete the sales process.

This opportunity is ideal for candidates who enjoy sales, thrive on targets, and know how to confidently steer conversations toward action.

Important:  Basic Salary + commission is offered

PLEASE NOTE

• Working Hours: Monday – Friday, 09:00 am – 6:00 pm EST (15:00 pm – 00:00 am OR 16:00 pm – 01:00 am South African Time, depending on U.S. daylight savings).
• Public Holidays : You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered.
• Work Environment:  Fully remote.
• This role offers a competitive basic salary plus an attractive commission structure.

Job Responsibilities

• Conduct high-volume outbound calls to prospective customers.
• Engage prospects via phone, SMS, and other communication channels where applicable.
• Build rapport quickly and confidently manage objections.
• Encourage prospects to complete an online financial application.
• Accurately capture and update customer information within the CRM.
• Maintain detailed notes and follow-up activities.
• Meet daily activity and conversion targets.
• Work closely with the U.S.-based sales team to ensure smooth handover of qualified applications.

Requirements

• Proven cold calling experience - comfortable making 80 - 100 outbound calls per day and sustaining energy and quality throughout.
• Proven track record of meeting or exceeding sales targets.
• Excellent verbal and written English communication skills.
• Confident, persuasive, and resilient personality.
• Ability to think on your feet rather than relying solely on scripts.
• Comfortable handling objections and maintaining professionalism under pressure.
• Strong computer literacy, including MS Office, Outlook, and CRM systems.
• Experience using CRM platforms (Close.com experience advantageous).
• Previous financial services, lending, insurance, or related sales experience will be highly advantageous.

If you are not contacted within 14 working days, please consider your application unsuccessful.