Front Desk Agent

At home in the world’s most inspiring locations, hand-picked for exceptional beauty and unique cultural charm, One&Only Resorts and Private Homes are havens of outstanding style and service that place you in the heart of every fascinating environment. With incredible tailored experiences across beach, nature, and urban locations, and spectacular spaces to simply ‘be’; unforgettable moments begin at One&Only The Front Desk Agent is the first and last point of contact for guests, delivering a seamless, personalized, and elevated luxury experience throughout the guest journey. Responsible for check-in, check-out, guest relations, cashiering, reservations support, and concierge-style assistance, the role embodies the highest standards of hospitality, discretion, professionalism, and attention to detail. Key Responsibilities Deliver warm, personalized, and memorable guest experiences that reflect the resort's ultra-luxury standards. Manage all front desk functions, including check-in, check-out, payments, room assignments, upgrades, and room moves. Act as a brand ambassador, ensuring all interactions align with luxury hospitality standards and company values. Anticipate guest needs and coordinate with all departments to provide seamless and attentive service. Handle guest enquiries, special requests, complaints, transportation arrangements, and local recommendations with efficiency and professionalism. Maintain accurate guest information and reservations within Opera and other hotel systems. Process cash, foreign currency transactions, refunds, and cashiering duties in accordance with financial controls and procedures. Maintain complete knowledge of room categories, rates, resort facilities, events, dining venues, and guest activities. Drive revenue through appropriate upselling and enhancement of guest experiences. Ensure confidentiality, privacy, security, and compliance with company policies and luxury service standards. Work collaboratively with colleagues to create an exceptional and consistent guest experience. Ideal Candidate Profile Minimum 2 years' experience in a 5-star luxury hospitality environment. Diploma or Degree in Hospitality, Tourism, or a related field preferred. Excellent guest relations and communication skills. Proficient in Opera PMS, Microsoft Office, and hotel operating systems. Professional, polished, and highly detail-oriented. Able to multitask efficiently in a fast-paced luxury environment. Demonstrates discretion, integrity, and a genuine passion for guest service. Overall Purpose To create exceptional first and last impressions for guests by providing world-class, personalized service, ensuring every interaction reflects the standards, elegance, and exclusivity expected in a 5-star ultra-luxury resort environment.