Customer Success and Onboarding Agent (German Speaking) Cape Town
Datafin Recruitment
Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. DatafinâÃÂÃÂs Goals: Datafin strives to be recognised as the best recruitment company in Cape Town and Johannesburg, using ethical business principles, focusing on technology driven industries and sourcing highly skilled people for cutting edge companies, thereby ensuring sustained profitability and adding value to all stakeholders. Datafin has a 15 year track record in providing reputable companies with like-minded suitable people. In the process, we have established and sustained, mutually beneficial relationships with a large portion of the Cape Town commercial sector. Our success has cultivated a sense of trust with candidates and clients alike and as a result we have a large network of candidates to draw from at any given time. Our client, a dynamic player in the Information Technology sector, is seeking a dedicated Customer Success and Onboarding Agent who is fluent in German to join their team in Cape Town. This is an exceptional opportunity for a professional passionate about delivering exceptional customer experiences and driving platform adoption in a fast-paced, client-focused environment. Duties: Lead the onboarding process for new customers, ensuring a seamless implementation experience. Conduct online training sessions, product demonstrations, and customer meetings. Build strong, trusted relationships with customers and serve as their primary advisor. Monitor customer engagement proactively, identifying opportunities to enhance adoption and usage. Assist customers in achieving their goals by recommending best practices and platform features. Support customer retention efforts by identifying risks and resolving challenges early. Collaborate closely with Support, Product, Sales, and Operations teams to ensure customer success. Maintain accurate CRM records and track customer interactions. Gather customer feedback and share insights with internal teams to inform continuous improvement. Requirements: 1 to 2 years of experience in a customer success, onboarding, or related role. Fluency in German and English, with excellent communication skills. Strong organizational, time management, and digital proficiency. Ability to build rapport and consultative relationships with customers. Good understanding of merchandise presentation and related concepts is a plus. Proficiency in R programming language is advantageous. Nice to Have: Experience working in the IT industry or technology-based environments. What We'll Give You: A full-time, on-site role in the vibrant Western Cape. An engaging environment that values customer-centricity and innovation. Opportunities for professional growth within a forward-thinking organization. Competitive salary, aligned with industry standards.
- ...Requirements Fluent in German and English (written and spoken) Strong communication and problem-solving skills Customer service experience (advantageous) Ability to work in a fast-paced environment Positive attitude and willingness to learn What We Offer...
- ...required information, conducting employer onboarding, promoting compliance practices... ...onsite training and mentorship for trainee agents and contribute to their development through... ...willingness to travel for business purposes Successful completion of the Agents' Examination,...
- Minimum Requirements: Minimum of 2 years Sales experience Knowledge in the Automotive is advantageous Key Account Management Experience will be advantageous Valid Driver’s License with No Endorsements Contactable References and Payslips required Salary...
- ...is constantly growing and changing. Our customers use these insights to make timely decisions... ...to our clients. As a Customer Success Manager, your focus will be on driving impactful... ...value delivery. Conduct thorough onboarding and training sessions for new customers,...
- A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration...
- Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers... ...and new offers Deliver onboarding scripts and explain... ...advantageous ~ Must live in Cape Town / Century City or be able to...
- TYCH is a well-established and experienced, black female owned generalist recruitment agency. We have the experience and expertise to make your business our business and aid you in taking your company to the top, no matter the sector. Professional, dedicated and passionate...
- ...parts Management of parts inventory to ensure optimum economic inventory levels. Achievement of an ongoing increase in new customer & the retention thereof (increase in market share). Achievement of an efficient operation through establishing and meeting objectives...
- ...responsible for promoting and selling automotive parts and services to existing and prospective clients while delivering exceptional customer service. Builds and maintains strong customer relationships, prepares quotes and invoices, manages backorders, and ensures...
- ...Fluent in French and English (spoken and written) Minimum Grade 12 / Matric Strong communication and problem-solving skills Customer service experience is advantageous Previous inbound/outbound contact centre experience preferred Ability to work in a fast-...
- ...multiple tasks. Deadlines driven. Customer-focused approach with strong problem-solving... ...include, but not limited to: Onboarding & Client Management Oversee and administer... ...blocks and report findings to managing agents; follow up on outstanding items....
- ...Key tasks include: Handle general customer queries Diagnose and troubleshoot customer problems Resolve fundamental... ...22:00pm Grave Shift - 17:30pm till 02:00am To be successful as a Customer Care Agent, you should have a pleasant personality and patiently...
- ...Valid Code 8 driver's licence. Experience within the automotive, truck, or commercial vehicle industry advantageous. Strong customer service and communication skills. Ability to manage job cards, quotations, invoicing, and workshop scheduling. Strong attention...
- ...REQUIREMENTS Matric and Degree essential with 1 – 2 years sales / customer service experience Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders Own vehicle essential Ability to deliver confident compelling...
- ...from one of our Talent Gurus within 7 days of submitting your application, we regret to let you know that your application was not successful this time around. But don’t give up! We’re always on the lookout for great talent, so please keep an eye on our current...
- ...Retail Outlet Manager - Cape Town A well-established organisation is seeking a dynamic, hands-on Retail Outlet Manager for a busy... ...Town. This role involves managing daily operations, maintaining customer relationships, improving financial performance, conducting marketing...
- ...Storage Facilities Manager Industry : Property Location: Cape Town, Western Cape Employment Type: Full-Time Reports To:... ...facilities. This role is ideal for someone who is organized, customer-focused, and confident managing administration and bookkeeping...
- ...Key Responsibilities: Identify customer needs and recommend suitable automotive parts Provide accurate product information (specifications... ..., we regret to let you know that your application was not successful this time around. But don’t give up! We’re always on the...
- ...Are you passionate about delivering exceptional customer service and resolving complaints with professionalism and empathy? If you have... ...in travel, tourism, or customer service, along with fluency in German and English, we’d love to hear from you! This role is perfect for...
- ? Requirements: Fluent in Italian and English (spoken and written) Previous customer service experience preferred Strong communication and problem-solving skills Ability to work in a fast-paced environment Computer literate (MS Office / CRM systems advantageous...
- This position plays a key role in developing and maintaining relationships with pharmacies and internal teams. This role focuses on coordinating interactions, facilitating knowledge-sharing, managing events, and ensuring seamless communication between Pharmacist's and...
R 20,000 per month
TRACER OPPORTUNITY Do you have experience in tracing for debt collectors, attorney firms, sheriffs of the court, or something similar? This is the perfect opportunity for you. Commission based income that can exceed R 20 K per month. We also offer a Group Life benefit...- ...actionable insights into the trade through SmollanâÃÂÃÂs technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail...
- ...actionable insights into the trade through SmollanâÃÂÃÂs technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail...
- ...full-time position that has become available for a Senior Tax Clerk at our client's Auditing and Accounting firm in Sunningdale, Cape Town. The candidate will have the following responsibilities, and must meet the following minimum requirements: Qualifications,...
R 20,000 per month
Evolution Group (Pty) Ltd is a diversified import and distribution business of global brands and private label goods.TRACER OPPORTUNITY Do you have experience in tracing for debt collectors, attorney firms, sheriffs of the court, or something similar? This is the ...- ...Key Responsibilities Pick customer orders accurately from warehouse locations using pick lists and scanning systems Pack orders securely using appropriate packaging materials to prevent damage during transit Operate handheld scanners and computerized picking...
- ...Identify and report damaged, obsolete, or slow-moving stock Ensure proper storage conditions and security of all parts Assist customers and sales staff in locating specific parts Maintain a clean, organized, and safe working environment Process returns and...
- Qualification ~ Matric / Senior Certificate (Essential) Requirements Drivers Licence Computer Literate Well spoken, excellent communication skills Distribution, logistics, off-shore/ exports/imports experience Accounts (Debtors/Ledgers) and Office Administration...
- Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, weâÃÂÃÂve developed an all-inclusive banking solution. Global One is the...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success and Onboarding Agent (German Speaking) Cape Town. Be the first to apply!
