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- ...results to the Sale Manager Operational Rigor, Compliance and Controls ? Ensure that all activities, customer engagements and... ...each Sales Consultants personally accountable for accuracy and quality of these and supporting documents that they complete and submit...
- ...Data Churn reduction through proactive engagement and outflow control Win-back rate of previously churned customers Timely resolution... ...Customer Satisfaction: 98% customer satisfaction (NPS and internal quality metrics 100% SLA adherence 100% capture of customer queries and...
- ...Develop and refine dashboards and delivery systems to ensure real-time visibility of milestone progress, risks and bottlenecks, delivery quality, and financial performance. Proactively problem-solve delivery challenges with project teams and escalate risks where needed....
- ...to drive additional solutions and identify sales leads during interactions with clients. Risk and compliance - Ensure onboarding of quality business through conduct of necessary due diligence. Ensure booking of quality loans and tracking of performance post drawdown....