Hotel Manager – Luxury Boutique Hotel | Ballito

Salary: Negotiable Depending on Experience | Live-Out Position

Kendrick Recruitment is currently seeking a Hotel Manager for a luxury boutique hotel based in Ballito . This role offers an exciting opportunity to be part of an exceptional 5-star hospitality environment, supporting the General Manager in ensuring all departments deliver consistent, high-quality guest experiences.

The ideal candidate will be a dynamic leader with a hands-on approach and a commitment to excellence, able to coordinate across departments and maintain the highest service standards throughout the property.

Key Responsibilities:

General Operations:

Support the General Manager with the day-to-day operations of all hotel departments
Monitor implementation of service standards and ensure protocol and etiquette appropriate to a 5-star environment
Maintain a visible presence with both staff and guests

Front Office:

Oversee smooth running of reception and front office areas
Ensure professional check-in and check-out procedures
Manage guest relations, including VIP and special requests
Ensure accurate reservation records and guest billing
Handle guest feedback and complaints promptly and effectively

Food & Beverage:

Ensure a high standard of service delivery and guest satisfaction
Collaborate with the Head Chef to maintain a quality food offering
Engage with guests during mealtimes and manage event enquiries
Oversee inventory control and accurate billing processes

Housekeeping:

Maintain exceptional cleanliness and presentation of rooms and public areas
Conduct regular property walks and room checks
Monitor stock levels and linen quality, including logging of spoilage

Maintenance:

Log and follow up on all maintenance issues
Ensure systems are in place to track and complete repairs timeously

Health & Safety:

Oversee monthly health & safety audits and ensure issues are addressed
Conduct committee meetings and maintain relevant documentation

Human Resources:

Assist with recruitment, onboarding, and training of staff
Ensure accurate records are maintained on HR systems
Monitor staff files and support employee relations as needed

Administration:

Ensure compliance with operational controls, policies, and SOPs
Work closely with department heads to meet business objectives
Monitor and manage costs, budgets, and staff rosters
Submit accurate reports and support internal communications

Requirements:

Diploma in Hotel Management or related qualification
Minimum 2 years' experience in a Hotel Manager role, preferably within a luxury environment
Fluent in English (written and spoken); a second official South African language is beneficial
Strong leadership and interpersonal skills
Proficient in Microsoft Office and hotel management systems (e.g. Opera, ESS)
Able to work flexible hours and stand for extended periods

Desired Attributes:

Committed to service excellence and guest satisfaction
Calm, composed, and solutions-driven under pressure
Confident leading small operational teams
High attention to detail and a proactive approach
Emotionally mature and professional at all times

This is a fantastic opportunity for an experienced hospitality professional looking to grow their career in a luxurious and refined setting. Interested candidates are encouraged to submit their CVs to apply.