Contacts manager jobs in Johannesburg, Gauteng

 ...SUMMARY: - POSITION INFO: Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting... 

 ...Accounting Knowledge Experience and affinity for IT & processes, particularly in international taxes Strong Change - & Project Management Good knowledge of the role of data and the use of technology in managing tax Working knowledge of ERP systems including SAP... 

 ...delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's... 

 ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching Stable track record managing contact centre... 

 ...Requirements:  ~ Grade 12 ~ A Diploma/Certificate in Supervisory Management Diploma/Certificate ~ Knowlege in National Deals, Effective...  ...quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching... 

 ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and... 

 ...Achievement of Turnover, appointment, and daily call goals as set by manager. Have the required level of business IT product knowledge....  .... Well-presented when attending client meetings Maintain contact in form of emails and phone calls with key decision makers.... 

 ...New Business Contact Manager (NBCM) Job Title: New Business Contact Manager Salary : R15k to R20k Basic Salary (Depending on Experience) with R40k OTE Reports to: New Business Manager Job Purpose: The NBCM has to be a commercially astute individual... 

 ...Matric Diploma in Business Management or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting...  ...corrective quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents... 

 .... Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation functionalities, technology... 

 ...Matric Travel and Tourism Diploma advantageous 5 years' experience in contact centre Previous experience handling USA and or International campaigns in a contact centre Manage teams between 15 - 25 agents Lead, guide, coach and support the team Must be... 

 ...The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely... 

 ...calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily. Key Activities: Handle... 

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative... 

 ...seeking a Treasury expert to join their global team!   ESSENTIAL SKILLS REQUIREMENTS:   ~In-depth Process Knowledge ~Change Management ~Excellent and articulate communicator ~Ability to influence and engage with authority. ~Strong business acumen ~In-depth... 

 ...Matric Diploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call Centre Planning shift and ensuring agent capacity Determine resource and space requirements for all teams on various campaigns... 

 ...South Africa’s leaders in its industry is looking for a Financial Manager to join their team in Johannesburg East. POSITION INFO:...  ...accordance with the Protection of Personal Information Policy. We will contact you should your CV be suitable for any available positions. You... 

 ...successful Logistic Company who requires the services of a Transport Manager POSITION INFO: Minimum Requirements Must have at...  ...work under pressure in a high volume environment Must have contactable references Salary Structure ~ Basic Salary based on... 

Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong ...

 ...SUMMARY: Parts Manager - Johannesburg North, Gauteng POSITION INFO: Our client based in Johannesburg North, Gauteng , is...  ...candidates with the required experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider...