Get new jobs by email
- ...Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (...
- ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 09...
- ...Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build... ...to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C outbound programs...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the inbound... ...from time to time as required based on discussions with your manager • To be logged onto the Client Services inbound telephone...
- ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and...
- ...Job title: Contact Centre Administrator Context: Responsible for handling all first line customer and stakeholder enquiries that... ...responsibilities and tasks: Safety, Health & Environmen t ~ Manages and monitors divisional adherence to SHE programme goals and...
- ...on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on... ...in Contact Centre Administration Certificate in Human Resource Management/ Training and DevelopmenttREQUIRED EXPERIENCE ESSENTIAL MINIMUM...
- Position: Disabled Contact Centre Agent NQF 2 Location: Johannesburg Requirements: • Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grade 10 level....
- ...PPE issued by the business is worn in accordance with Health & Safety legislation. Training is undertaken as recommended by your Manager. Carry out any other reasonable request as requested by your Manager. Skills Required Excellent organisation and multi-...
- ...products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested customers...
- ...Thrives in a start-up environment where change is the only constant Skills-Set needed Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must Hospitality mindset understands the diligence and communication...
- ...We are looking for a skilled contact center Team Leader who can lead our tea to better performance and improve service quality. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies...
- ...oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be... .... DUTIES Provide HR oversight and client relationship management including: ~24 hour problem resolution client/employee. ~...
- ...update your tasks in your To Do List on the system for daily management reporting. To note all telephone calls made or received on the... ...received from the QA department. Update the clients contact and medical aid details where necessary on the policy and process...
- ...person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with...
- ...experience in HR Administration, HR Administration Support and HR Contact Centre. OR Senior Certificate (NQF 4) in Human... ...improves quality results by adhering to standards and guidelines. Manage and resolve escalated employee complaints. Perform special...
- ...client specifications and turnaround times. Support management in proactively addressing queries, concerns and process improvements... .../Lit v Min 3+ years proven Team Leader experience in contact centre (BPO) operations management or related roles v...
- Dotsure Motor Accounts Handler – George, Western Cape Join the Dotsure Team, as our office bound Business Developer! Do you love the art of “doing a deal? And do you thrive on building strong business relationships? Do you like the idea of networking and making ...
- ...and procedures Maintain confidentiality of company and client information Requirements Qualification Degree or diploma in marketing, sales or business management Experience Previous experience in telesales or customer services or direct sales
- ...look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: Management Ensure the team meets their core KPI Sales service targets. Target setting, call-flow management and interval control, drive and...
- ...requirements An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position At least six years' working experience in a customer care and call centre...
- Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Minimum Requirements Grade12 (Matric) A clear criminal and credit check...
- Closing date: 8 April 2026 Job Purpose: The purpose of this role is to provide the learner with practical exposure and training in sales and business development. The Sales Learner will support the Sales Team in achieving business objectives while developing the necessary...
- ...We are seeking a highly skilled Senior Contact Center Solutions Architect with deep expertise in cloud-based contact center technologies... ...– Chatbots and Voice Bots ACD & IVR Systems Workforce Management (WFM) CTI Servers & CRM Integrations Recording & Quality...
- ...MAIN PURPOSE OF JOB ~ To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery... ...EDUCATION: Grade 12 DESIRED EDUCATION: Certification in Contact Centre Management REQUIRED EXPERIENCE ~ ESSENTIAL MINIMUM...
R 9,499 per month
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...- ...any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers Requirements A matric, grade 12 or equivalent certificate Minimum of one...
- ...equivalent (preferred) Minimum of 6 months call center experience working within a similar service/sale driven environment. Retail contact center experience- Advantageous Email Handling/ Web chat experience (highly advantageous) Experience working within retail or...Remote job
- ...outstanding accounts to assist in meeting departmental targets Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation Ensure effective communication to clients, delivering high level of call centre service and telephone...
- ...political activity records Conducting high quality interviews and interactions with voters Quality capturing of data collected in the contact centre and in the field Accurate tracing of voter information Please submit your application by 05 April 2026 to be...