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- ...organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the... ...to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their...
Vox Telecommunications
Pretoria, Gauteng6 days ago - ...accurately and efficiently Capture and update customer information on internal systems Resolve customer issues at first point of contact where possible Escalate complex queries according to internal processes Meet individual and team performance targets,...
The Skills Mine
Johannesburg, Gautenga month ago - ...Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build... ...to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C outbound programs...
- ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 09...
- ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the inbound... ...from time to time as required based on discussions with your manager • To be logged onto the Client Services inbound telephone...
- Position: Disabled Contact Centre Agent NQF 2 Location: Johannesburg Requirements: • Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grade 10 level....
- ...PPE issued by the business is worn in accordance with Health & Safety legislation. Training is undertaken as recommended by your Manager. Carry out any other reasonable request as requested by your Manager. Skills Required Excellent organisation and multi-...
- ...SUMMARY: Reports to: Regional Escalations Manager Remuneration: R16 500.00 – R19 000.00 Basic + Provident Fund + Funeral Cover... ...person Messages must include the customer’s name, surname, contact number, email address, and reason for calling Record all client...
Select Motor Recruitment
Pretoria, Gauteng18 days ago - ...experience in HR Administration, HR Administration Support and HR Contact Centre. OR Senior Certificate (NQF 4) in Human... ...improves quality results by adhering to standards and guidelines. Manage and resolve escalated employee complaints. Perform special...
- ...person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with...
- ...client specifications and turnaround times. Support management in proactively addressing queries, concerns and process improvements... .../Lit v Min 3+ years proven Team Leader experience in contact centre (BPO) operations management or related roles v...
- ...needs.Role Summary The purpose of this role is to ensure the Contact Centre delivers optimal support to vendors while supporting... ...have extended operational impact. Key Responsibilities Manage customer interactions across multiple channels, including phone...
- ...Business requirement mapping Functional requirement mapping Stakeholder matrix Present to exco Requirements BA with Contact Center experience mandatory Use case diagrams As in analysis To be analysis Business requirement mapping Functional...
- ...services focussed on their specific needs.Role Summary The Contact Centre Administrator provides essential operational and... ...coverage. Execute ad-hoc outbound call campaigns as required. Manage Contact Centre devices, demo units, and support equipment, including...
- ...Thrives in a start-up environment where change is the only constant Skills-Set needed Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must Hospitality mindset understands the diligence and communication...
- ...products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested customers...
- ...oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be... .... DUTIES Provide HR oversight and client relationship management including: ~24 hour problem resolution client/employee. ~...
- Dotsure Motor Accounts Handler – George, Western Cape Join the Dotsure Team, as our office bound Business Developer! Do you love the art of “doing a deal? And do you thrive on building strong business relationships? Do you like the idea of networking and making ...
- Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Minimum Requirements Grade12 (Matric) A clear criminal and credit check...
- ...look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: Management Ensure the team meets their core KPI Sales service targets. Target setting, call-flow management and interval control, drive and...
- ...outstanding accounts to assist in meeting departmental targets Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation Ensure effective communication to clients, delivering high level of call centre service and telephone...
- ...additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.... ...minimum requirement of budget performance Set appointments from contacts made using centrally generated leads To maximise opportunity...
R 9,499 per month
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...- ...SUMMARY: We are seeking an experienced Financial Manager with a minimum of 10 years’ experience in a senior finance role to join... ...’s auditors Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your...
Stonebridge HR Solutions
Ekurhuleni Metropolitan Municipality3 days ago - ...SUMMARY: An established company is for an Account Manager who will represent the company as a brand ambassador offering sales executive... ...the mining sector in North West. Operate as a main point of contact for all matters specific to these sectors of customers. Gain...
The Talent Room
Rustenburg, North West5 days ago - ...freight forwarding sector is seeking an experienced Financial Manager to oversee the financial health of its local operations.... ...our database for any other suitable roles / positions. For more information, contact: Juanette Lotter Executive Consultant...
Network Recruitment
Johannesburg, Gauteng2 days ago - ...SUMMARY: Are you a hands-on Financial Manager ready to step into a stable, operational finance role within a well-established business... ...any other suitable roles / positions. For more information, contact: Leandra van der Merwe Specialist Recruitment Consultant...
Network Recruitment
Johannesburg, Gauteng5 days ago - ...operations, including reporting and consolidation. The Financial Manager assumes full responsibility, leadership, and ownership of... ...Your profile will be kept on our database for any other suitable roles / positions. For more information, contact: Kelly Naidoo...
Network Recruitment
Johannesburg, Gauteng6 days ago - ...SUMMARY: Opportunity for a Financial Manager POSITION INFO: A well-established multinational telecommunications company, with... ...profile will be kept on our database for any other suitable roles / positions. For more information, contact: Eshana Sewraj-Ramshat...
Network Recruitment
Johannesburg, Gauteng6 days ago
