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- ...SUMMARY: This role is designed for a hands-on Engineering Manager to bring structure, clarity, and delivery discipline to a complex, high-volume contact centre environment POSITION INFO: Engineering Manager - Contact Centre Platforms Lead the transformation...
The Legends Agency
Cape Town, Western Cape3 days ago - ...organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the... ...to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their...
Vox Telecommunications
Pretoria, Gautenga month ago - ...Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. Requirements: Must be fluent in German. Shift work required (UK GMT) Monday to Friday: 08h00 20h00 Saturday & Sunday: 09...
- ...Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We... ...are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica...
- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the inbound... ...from time to time as required based on discussions with your manager • To be logged onto the Client Services inbound telephone...
- ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and...
- ...ensure effective and efficient functioning of the HNE Oral Health Contact Centre. Permanent Part-time - 8 hours per week Day to be... .... You have strong skills in Microsoft Outlook Windows file management and navigating electronic booking systems. You follow...
- ...First-level manager responsible for the performance coaching and development of a team of agents . Tasks Monitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated...
- ...Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg . If you have a background in reservations, sales, or the travel industry,...
- ...organization. We are looking for motivated and customer-focused Contact Center Representatives to support a diverse range of clients... ...customers with inquiries resolve account-related matters manage inbound and outbound communication and support collection...
- ...WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients... ...Qualifications Minimum requirement Grade 12 Minimum of 1 year consecutive contact center experience working experience...
- ...Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards... .... Tracking, measuring, and reporting of the overall Local Contact Centre productivity and efficiency. Ensure that the global corporate...
- TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands. Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial...
- ...store. Job description Job Description: Assist with managing the various queues within the Freshdesk environment, including... ...and courteous at all times and through ensuring 'first contact' resolution. In addition, to respond to customers within SLA....
- ...products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested customers...
- We are currently recruiting for learners with disabilities in the following area: Position: Contact Centre Agent NQF 2 #AtripleA Location: Johannesburg Requirements; • Have successfully completed Grade 12 (Matric), although strong candidates who successfully...
- ...Description The purpose of the role is to manage a customer base that consist of both prospective and existing customers ensuring... ...drive customer loyalty and support continued sales. Manage contact on telephone and various channels received in the CRM system....
- ...by the Civil Aviation Act, 2009 (Act No. 13 of 2009), which came into effect on 31 March 2010. As outlined in the Public Finance Management Act (PFMA), 1999 (Act No. 1 of 1999) (as amended by Act No. 29 of 1999), the SACAA is a Schedule 3A public entity. The PFMA designates...
- ...QUALIFICATION & EXPERIENCE: Matric/ Grade 12 Computer literate (MS Office Listener Outlook) Minimum 2 years experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES Booking and scheduling of service...
R 9,499 per month
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...- ...and experienced Senior DevOps Engineer in Amazon Connect and Contact Centre Operations - Methodologies, Amazon Web Services (Cloud)... ...Perform daily monitoring, proactive issue resolution, and incident management Design, deliver, and configure contact centre solutions per...
- ...backs and follow ups are concluded first thing each morning every day on all pendings Provide Feedback to Customers and always contact via telephone call as first point of contact Keep internal and external customers informed at all times of what the status is in...
- ...look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: Management Ensure the team meets their core KPI Sales service targets. Target setting, call-flow management and interval control, drive and...
- ...and commercial decisions Leadership responsibility with real management impact A stepping stone toward senior finance leadership... ...other suitable roles / positions. For more information, contact: Ally-Jane Volmink Specialist Recruitment Consultant...
Network Recruitment
Johannesburg, Gauteng1 day ago - ...SUMMARY: Our client is seeking a hands-on Estate Manager with a strong track record in leading and managing residential estates.... ...incumbent be resident in the Helderberg Basin so as to be readily available after hours in need. *SHORTLISTED CANDIDATES WILL BE CONTACTED*
Merand Corbett & Associates
Helderberg, City of Cape Town4 days ago - ...established manufacturing company is seeking an experienced Finance Manager to take ownership of the full finance function and lead a... ...any other suitable roles / positions. For more information, contact: Robyn Voorendyk Recruitment Consultant Connect with...
Network Recruitment
Johannesburg, Gauteng4 days ago - ...Eiland, Cape Town, is seeking an experienced and hands-on Warehouse Manager to oversee their warehouse operations and technical services... ...and coordinate external vendor services. Serve as main contact and authorization point on the business ADT profile. Health...
Status Staffing
Paarden Eiland, Cape Town1 day ago R 35,000 per month
...IT systems running smoothly? We are looking for a hands-on IT Manager to lead development projects, support business systems, and... ...to date. Should a suitable opportunity arise in the future, we will contact you and request your permission to submit your information.RecruiTech
Durban, KwaZulu-Natal2 days ago- ...provider to recruit a proactive and commercially minded Account Manager. This is an excellent opportunity for someone with a passion... ...building long-term client relationships. If you have not been contacted within 10 working days, please consider your application...
WatersEdge Solutions
Johannesburg, Gauteng4 days ago - ...industry is seeking an experienced and commercially minded Finance Manager to take ownership of the full finance function within a dynamic... ...for any other suitable positions. For more information, contact: Lindi Will Researcher: Finance Connect with me on LinkedIn...
Network Recruitment
Johannesburg, Gauteng4 days ago
