Contact centre manager jobs in Johannesburg, Gauteng

 ...SUMMARY: - POSITION INFO: Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting... 

 ...Requirements:  ~ Grade 12 ~ A Diploma/Certificate in Supervisory Management Diploma/Certificate ~ Knowlege in National Deals, Effective...  ...quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching when... 

 ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching Stable track record managing contact centre... 

 ...SUMMARY: Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs,... 

 ...SUMMARY: Data Centre Facilities Manager POSITION INFO: To direct the overall support on all regional Technical Infrastructure i.e. switch implementation projects, mechanical & electrical systems. ( HVAC , UPS, BMS, Access, CCTV , Fire, Generators etc.) To... 

 ...SUMMARY: Degree/National Diploma. 5 years experience leading technical task teams for data centre environment. POSITION INFO: Direct the overall support on all regional technical infrastructure. Ensure the maintenance of all regional technical infrastructure... 

 ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and... 

 ...SUMMARY: - POSITION INFO: Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining... 

 ...Matric Diploma in Business Management or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents Ensure...  ...assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for... 

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative... 

 ...Matric Travel and Tourism Diploma advantageous 5 years' experience in contact centre Previous experience handling USA and or International campaigns in a contact centre Manage teams between 15 - 25 agents Lead, guide, coach and support the team Must be... 

 ...SUMMARY: A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring...  ...Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and... 

 ...Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation functionalities, technology... 

 ...Matric Diploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call Centre Planning shift and ensuring agent capacity Determine resource and space requirements for all teams on various campaigns... 

 ...bespoke software solutions and provides highly skilled resources to its clients. We are looking for a Project Manager - Infrastructure & Data Centre Specialist to join our financial services client based in Sandton for a 12-months contract role. POSITION INFO... 

Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong ...

 ...providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and...  ...the need arise Education and Experience: ~1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry... 

 ...SUMMARY: Call Centre Campaign Manager - Credit Management - Randburg POSITION INFO: Call Centre Campaign Manager – Randburg (outsourced business process with a focus on credit management) Required Skills and experience: ~ Solid analytical and problem-solving... 

 ...Accounting Knowledge Experience and affinity for IT & processes, particularly in international taxes Strong Change - & Project Management Good knowledge of the role of data and the use of technology in managing tax Working knowledge of ERP systems including SAP... 

 ...SUMMARY: Senior Project Manager Data Centre Core Infrastructure (Asia) POSITION INFO: Provide strategic and operational management and leadership in all aspects in respect to Core site development, build and upgrade projects and manage the maintenance of all core...