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- ...contributing to a positive customer experience and the overall success of the support team. This includes: Team Leadership: ~ Managing and leading a team of support agents, ensuring they are well-trained and motivated. Performance Monitoring: ~ Tracking key...
- ...The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting... ...performance and functional requirements of the contact centre Ensure campaign KPIs are met regarding quality standards...
- ...Job description: Answering distress calls from drivers experiencing breakdowns Gathering essential detail: location,m vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g. stranded on the highway) Dsipatching breakdown...
- ...career move! Responsibilities: Outbound Calling & Lead Generation: Make high-volume... ...sales and revenue. Relationship Management: Nurture ongoing relationships with partners... ...: Previous experience in a call centre, outbound sales, customer service, or account...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...Key Responsibilities ~ Manage inbound and outbound customer calls. ~ Provide accurate information on investment banking products and services. ~ Resolve customer queries within agreed turnaround times. ~ Maintain accurate customer records. ~ Escalate...
R 20,000 per month
...target-driven, ambitious and ready to grow? Were building a sales call centre and looking for people who want more than just another job.... ...for people we can develop into future Team Leaders and Managers. As the business grows, so can your responsibilities, skills,...- ...Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years’ experience in a call/contact centre environment, with at least 2 years in a supervisory or management role. Proven track record of managing a team of call centre/contact centre agents....
- Call Centre Staff with Matric or higher to send cv with all relevant documents below.Documents to accompany your 2 page cv: Certified ID Copy (not older than 3 months)Certified Highest Qualification (not older than 3 months)Certified Drivers License plus PrDP (if you are...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- Call Centre Team Leader (Media and Printing) Location: Pretoria Our client in the Media and Printing industry has an opening for... ...excellent customer services. Duties and responsibilities: • Management of a 4- seat call centre, setting of goals, staff training...
- ...responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to... ...~ Exceptional listening and analytical skills ~ Solid time management skills ~ Must be able to effectively deal with people at all...
- Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses...
- Minimum requirements: A Grade 12 qualification (Matric) or an equivalent qualification Previous exposure to prepaid electricity, water, and gas metering systems Intermediate-level Microsoft Excel proficiency Strong verbal and written communication abilities...
- ...and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback &...
- ...Senior Call Centre & CRM Manager Customer Experience | CRM Strategy | Commercial Operations Lead Customer Experience. Drive Commercial Performance. Shape Customer Loyalty. Our client is a highly respected, market-leading organisation supplying premium products...
- ...Key Responsibilities: Handle calls and customer interactions with professionalism and empathy. Manage and update CRM systems accurately. Provide administrative... ...and spoken). Previous experience in a call centre or administrative environment. Strong multitasking...
R 20 - 25 per month
Overall Management of Community Development Programme which encompasses Community Health and Wellness, Early Childhood Development, Youth... ...oversight of Project Budgets in Liaison with outsourced financial reporting service provider. Quarterly reporting to The Grail Centre Trust...- ...Our client in the Insurance industry is seeking a Manager: IL Client Servicing Call Centre to join their team. A rewarding and challenging career opportunity for an individual with proven supervisory and problem solving skills exists in the Call Centre Department and...
- Job Description: As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. Minimum Qualifications...
- Company is seeking an experienced remote debt collection and tracing agent who works on a commission-only basis using their own computer, Wi-Fi, and phone tools from Monday to Friday. We start at 08:00 till 16:30 Fridays till 15:30, if targets have been reached. Tracer ...
R 5,000 per month
...We're Hiring Call Centre Temps Who can apply? Unemployed youth. Aged between 18 and 35. Must be a South African citizen... ...R5000 Stipend monthly Responsibilities: Operations Management: Onboarding of clients to internal software platforms....- We are looking for motivated and professional Call Centre Agents to join a team in Roodepoort. Requirements Minimum 2 years' experience in a call centre environment Excellent verbal and written communication skills Professional telephone etiquette Strong...
- ...We are seeking a highly motivated and energetic Telemarketing/Call Centre Agent to join our dynamic team. The ideal candidate will have... ...sales • Team Collaboration: Work closely with team members and managers to share best practices and achieve collective goals...
R 5,000 - 12,500 per month
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Customer Service Representative Responsibilities:...R 23,000 per month
...Salary: R23 000 per month Remote Recruitment is hiring a Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller...- ...Recruitment related services for both clients and job seekers. A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years' experience in debt collection or credit control to lead their collections team. The ideal candidate will be...
R 7,484 - 8,484 per month
...Job Summary Location: Pretoria Salary: R7484 to R8484 p.m Our client in the insurance industry is looking for Call Centre Agents to do direct marketing. Responsibilities: 1. Market products and achieve sales target (TCF) • Sell policies (in and out bound...R 15,000 - 18,000 per month
Job title:Insurance Call Centre Sales Agent (Cape Town) Job Description: As a Sales Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's...- ...Job Opening: Non Motor Claims Call Centre Location: Bedfordview, Gauteng Type: Permanent Seniority Level: Mid Career (2 - 4 yrs exp) Reporting to: Claims Manager About the Role: We are seeking a dedicated individual to join our team as a Non Motor Claims...