Duty Manager at 4 Star Guest House Job Description Template
Our company is looking for a Duty Manager at 4 Star Guest House to join our team.
Responsibilities:
- Daily public areas checks;
- Daily room checks;
- Managing of the Nightsbridge reservations system;
- Daily staff debriefs at commencement of shifts;
- Checking IN and OUT of guests;
- Daily ordering of F&B stock as determined by operational levels and within budgets;
- Daily stocktake reconciliation of minibar and honesty bar consumption;
- Responding to guest queries and e-mails as per instruction;
- Breakfast preparation and serving;
- Daily banking/banking recon;
- Daily recon of petty cash;
- Daily recon of linen and laundry consumption;
- Overseeing of turndown service;
- Detailed recorded and communicated handovers to ensure seamless operations across shifts;
- Daily recon of guest supply levels.
Requirements:
- Experience in managing a team effectively;
- Fully computer literate (MS Office suite – Excel, Word and Outlook);
- Local Tour Desk knowledge;
- Exceptional written and verbal English language skills;
- Basic proficiency in a European language (with an emphasis on German and / or French);
- F&B knowledge;
- Post-graduate diploma in Hospitality Management or similar;
- Minimum of 3 years working experience in a comparable property in a managerial position and/or;
- A clear understanding of budget and operational cost control;
- Grade 12 (Matric);
- Understanding of basic labour law and disciplinary procedures;
- Experience with Nightsbridge will be to your advantage;
- Working in rotating shifts including weekends and public holidays.