3rd Party Service Coordinator Job Description Template
Our company is looking for a 3rd Party Service Coordinator to join our team.
Responsibilities:
- Conduct 3rd Party performance assessment to support Logistics Mgmt. with recommendation re areas of improvement and/or change in terms of cooperation;
- Ensure that daily service KPIs are delivered by 3rd parties, so service to members is met;
- Handle logistics HCM queries in a way that SLA is met;
- Act as first tier problem resolution for issues escalated to 3rd parties;
- Build excellent relationship external and internal focused on partnership in cooperation;
- Monitor performance and identify/execute areas of improvement;
- Report daily/monthly service performance KPIS;
- Focus on SLA implementation and measuring execution toward it.
Requirements:
- Strong analytical and problem-solving skills;
- Experience from international company;
- Matric/ Grade 12 Certificate;
- Self-starting, proactive, make-it-happen mentality, don’t give up before committed task is done, able to get things done from people;
- Experienced in in 3rd Party/Vendor management;
- Bachelor’s degree or a master’s in Supply Chain, Operations or Business Related;
- Excellent in relations building, works well with team (external and internal);
- Good knowledge in Oracle as a plus;
- Willing to travel (high domestic required ~ 30%);
- Capable of remaining patient and calm when dealing with frustrated distributors;
- Very good in communication with external parties as well as different internal levels;
- Advanced Microsoft Excel;
- Detail oriented, customer focused, and service oriented with excellent communication skills;
- At least 7 years’ experience in Supply Chain, Logistics, Vendor Management, Customer Service or other operations related field;
- Experience in dynamic and flexible supply chain as a plus.