Internal sales Job Description Template
Our company is looking for a Internal sales to join our team.
Responsibilities:
- Attend to queries and / or complaints from customers timeously and courteously;
- Accurately capture customer information into the Customer Relationship Management (CRM) system;
- Handle both Internal sales and Counter Sales;
- Arranging shipment of goods and the logistic liaison with Freight Companies;
- Compile and send customer sales report to management weekly;
- Communicate with customers and suppliers on the delivery of goods and services;
- Responsible for processing and managing sales orders;
- Responsible for preparing quotations as per customer requirements / queries / using a costing sheet;
- Ensure that pricing for all products are kept updated on SYSPRO;
- Daily ordering of goods and products and helping external sales staff with quotes and orders;
- Liaise with dispatch regarding delivery of orders;
- Assist clients with any technical or sales enquiries and to liaise with local suppliers;
- Handle telephonic enquiries from customers a professional manner and ensure orders are processed timeously;
- Assist the sales team as and when required;
- Pursue orders by actively contacting customers telephonically on a weekly basis.
Requirements:
- Technical experience a must;
- Min. 2 years’ experience in a similar role;
- Pleasant mannerism and etiquette (in person, telephonically and with customers);
- Drivers license and own vehicle essential;
- Excellent organisational and administrative skills;
- Must have your own reliable transport;
- Advanced Excel knowledge and skills (formulas, pivot tables, etc);
- Knowledge and experience with SYSPRO would be advantagous;
- Able to work without constant supervision and initiative to work ahead and / or take on work where and when needed;
- At least 2 – 3 years working experience in a sales coordination and facilitation role;
- Matric;
- Excellent Communication and Organisational Skills;
- Strong customer service;
- Experience working on Sage will be advantageous.