Internal sales Job Description

Internal sales Job Description Template

Our company is looking for a Internal sales to join our team.

Attend to queries and / or complaints from customers timeously and courteously;
Accurately capture customer information into the Customer Relationship Management (CRM) system;
Handle both Internal sales and Counter Sales;
Arranging shipment of goods and the logistic liaison with Freight Companies;
Compile and send customer sales report to management weekly;
Communicate with customers and suppliers on the delivery of goods and services;
Responsible for processing and managing sales orders;
Responsible for preparing quotations as per customer requirements / queries / using a costing sheet;
Ensure that pricing for all products are kept updated on SYSPRO;
Daily ordering of goods and products and helping external sales staff with quotes and orders;
Liaise with dispatch regarding delivery of orders;
Assist clients with any technical or sales enquiries and to liaise with local suppliers;
Handle telephonic enquiries from customers a professional manner and ensure orders are processed timeously;
Assist the sales team as and when required;
Pursue orders by actively contacting customers telephonically on a weekly basis.

Technical experience a must;
Min. 2 years’ experience in a similar role;
Pleasant mannerism and etiquette (in person, telephonically and with customers);
Drivers license and own vehicle essential;
Excellent organisational and administrative skills;
Must have your own reliable transport;
Advanced Excel knowledge and skills (formulas, pivot tables, etc);
Knowledge and experience with SYSPRO would be advantagous;
Able to work without constant supervision and initiative to work ahead and / or take on work where and when needed;
At least 2 – 3 years working experience in a sales coordination and facilitation role;
Matric;
Excellent Communication and Organisational Skills;
Strong customer service;
Experience working on Sage will be advantageous.