Customer Service Representative

Whether you are a seasoned Customer Service Representative or stepping into the role for the first time, there is space for you in Durban. The team hires on merit and across communities in KwaZulu-Natal.

Overview

This Customer Service Representative role sits within the retail jobs function in Durban. It offers a defined scope, clear measures of success, and the support of an experienced team across KwaZulu-Natal.

Communication runs both ways. Managers across the retail jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Durban.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Durban teams, and the new Customer Service Representative will feel that from the first week.

Why This Role

The company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Durban. Many colleagues across KwaZulu-Natal have moved into senior roles after starting in positions just like this one.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Durban keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Durban teams.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you're cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Durban.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

Practically speaking, the Durban office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Our Commitment to Transformation

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Durban.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

About the Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Durban group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Crucially, the team mix in Durban reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Role

• Promote loyalty programmes and capture customer information lawfully
• Prepare daily, weekly and monthly sales reports for the store manager
• Replenish stock and rotate displays in line with promotional cycles
• Maintain visual merchandising standards on the sales floor
• Conduct daily cash-ups and reconcile takings against the POS report

What You'll Need

• Ability to stand for long periods and work shifts including weekends
• Visual merchandising flair or formal training is an advantage
• Basic computer literacy (MS Office, email)
• Experience with stock counting and basic inventory principles
• Matric / National Senior Certificate (Grade 12)
• Ability to work as part of a team in a fast-paced retail environment

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.