Customer Service Representative

A Customer Service Representative is needed in Durban. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.

About the Opportunity

An experienced Customer Service Representative is needed to support operations in Durban. The role forms part of how the business keeps its retail jobs portfolio strong in KwaZulu-Natal.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Durban team.

Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Durban much easier.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Durban teams, and the new Customer Service Representative will feel that from the first week.

Diversity and Inclusion

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Durban.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

About the Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Durban group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

The team mix in Durban reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Career Growth

Career progression here is real, not a slogan. The retail jobs space in Durban offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.

Internal mobility is encouraged. People who start in Durban have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Durban team member.

Why Join Us

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Durban contributes to real outcomes for clients and colleagues across the retail jobs space in KwaZulu-Natal.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Durban teams.

Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Durban keep progressing.

What You'll Be Doing

• Keep the store, change rooms and stockroom clean and organised
• Monitor shrinkage indicators and flag suspicious activity
• Assist with receiving deliveries and verifying goods against invoices
• Promote loyalty programmes and capture customer information lawfully
• Support stock counts and assist with cycle-count investigations
• Ensure compliance with health, safety and consumer protection regulations
• Replenish stock and rotate displays in line with promotional cycles

Who We're Looking For

• Awareness of consumer protection and B-BBEE principles
• Willingness to work public holidays and end-of-month peaks
• Comfortable operating point-of-sale systems and handling cash
• Visual merchandising flair or formal training is an advantage
• Ability to work as part of a team in a fast-paced retail environment
• Ability to stand for long periods and work shifts including weekends

If most of these boxes are ticked, you are encouraged to put your name forward.