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Internal Sales Manager

Full-time

Fusion Personnel

Minimum Requirements

  • Grade 12 (Matric).
  • Minimum of 10 years' sales and/or telesales experience .
  • At least 5 years' experience managing an Internal Sales or Telesales team .
  • Experience within the animal health, pharmaceutical, FMCG, wholesale or distribution industry will be advantageous.
  • Strong leadership, coaching and mentoring skills.
  • Advanced proficiency in Microsoft Excel and Microsoft Word.
  • Excellent analytical, planning and problem-solving abilities.
  • Valid driver's licence and own reliable vehicle.
  • Fluent in English and Afrikaans.

Key Responsibilities

  • Develop and implement the branch's internal sales strategy in line with company objectives.
  • Lead, motivate and manage an Internal Sales / Telesales team, including setting targets, monitoring performance, coaching and conducting performance management.
  • Analyse sales performance, trends and product movement to maximise revenue.
  • Manage back orders, product returns and promotional initiatives.
  • Drive exceptional customer service and customer retention.
  • Work closely with cross-functional departments to ensure efficient service delivery.
  • Manage escalated customer queries and stock-related matters.
  • Prepare sales reports and monitor KPI performance.

Personal Attributes

  • Strong leadership and people management skills.
  • Results-driven with a passion for sales.
  • Excellent communication and relationship-building skills.
  • Highly organised with strong attention to detail.
  • Ability to motivate and develop a high-performing team.
  • Customer-focused with excellent problem-solving abilities.
Vacancy posted 5 days ago
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