ProActive IT Support Services
Full-time
Mindmatch Consulting
Key Responsibilities
Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
Perform routine backup validation and testing.
Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR.
Monitor and apply SSL Certificates.
Create scripts and automated tasks to increase efficiency across the business.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the ProActive IT Support Services in Cape Town, Western Cape vacancy
- ...IT Support Engineer (1st & 2nd Line) We’re looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients... ...approach Excellent communication and customer service skills Able to work independently and...
- ...is a global online trading and financial services company that provides retail investors... ...markets. Role Overview The IT Support Specialist will play a critical role in... .... This hands-on position is ideal for a proactive and technically skilled professional who...
- A diversified financial services group that provides a range of products and advice for wealth management, risk, and investments, is seeking a Junior IT Support Technician who will facilitate and support effective IT work environments for all employees and to perform...
- ...IT Support: Desktop - Oceana Group Purpose of the Role To provide first line of support... ...Effectively handling user calls using our service desk application reaching a targeted SLA... ...of customer satisfaction, including proactive follow-through and follow-up Ability...
- ...responsible for managing a small team of IT, Network, and voice engineers, overseeing customer support tickets, including achievement... ...the highest standard of service is always delivered.... ...and procedures defined. ?To proactively monitor tickets processed through...
- ...Role Summary The IT Service Technician provides high-quality 1st and 2nd line technical support to end users across the organisation. This hands-on technical role requires... ...timelines and solutions Follow up proactively on outstanding issues Escalate user dissatisfaction...
- A South African company that has a technology platform that provides consumer service management and rating solutions is seeking an ideal Network & IT Support Field Technician to join their team in Cape Town. Responsibilities: ~ Install and maintain Service Systems...
- ...Manager, IT Service Management Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork... ...This role will provide both first and second-tier technical support to system end-users. Handle routine technical support issues...
- ...timely and effective response to the full spectrum of IT user queries and problems by providing technical support to users including performing desktop software and... ...the aim of ensuring the optimal delivery of IT services to the business without interruption. Duties...
- ...focused L2 Engineer position rather than a traditional desktop support role. The successful candidate will support, troubleshoot and... ...English communication skills. Experience working within an IT Service Desk environment. Ideal Candidate Profile The ideal candidate...
- ...We are looking for an experienced IT Support Engineer to join one of our UK-based clients. This role is ideal for someone with MSP experience... ...solving technical problems, delivering excellent customer service, and supporting a wide range of IT environments. Provide IT...
- ...Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a... ...significant competitive advantage. Are you a confident IT leader who thrives in a fast-paced support environment and loves creating structure, coaching teams...
- ...Key Responsibilities ~ Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for First... ...manage multiple open tickets, monitoring responses and upcoming Service Level Agreement events. ~ Follow up with clients to ensure...
- ...Our AVI IT Shared Services Division is the backbone of AVI’s operational... ...other cutting-edge tools, IT empowers our teams to work... ...internal and third-party support teams Structured reporting... ...risk is visible and managed proactively The business experiences consistency...
- ...Reference: CPT006572-N-1 Our client based in the Northern Suburbs is looking for an IT and Software Support Consultant. REQUIREMENTS ~ Matric. ~ Relevant IT qualification/s would be advantageous. ~2 - 3 years experience in IT / Software support role. ~ Strong...
- ...role Dotdigital has a smart, capable IT team - and we want to keep it that way. This... ...work. We believe in excellent human support for the hard problems (and you’ll be a part... ...load and systematically close them: self-service portals, better onboarding automation, Intune...
- ...main purpose of this role is to provide standard technical support required of a Support Services engineer including guidance to end users and Support... ...proven track record of success in delivering transformational IT services. Our Selection Process: We are committed...
- ...their unique challenges. Ideal Candidate Profile: Our client seeks a meticulous and proactive Compliance Officer and Legal Support who thrives in a fast-paced financial services environment. The successful candidate will demonstrate exceptional attention to detail...
- ...As a 3rd Line Support Engineer, you will be the escalation point for customers technical... ...hardware, virtualised environments and Cloud services, you will be communicating with customers... ...exposure to our impressive portfolio of IT products and services, helping to drive...
- ...broadcasting in the Western Cape, is seeking a proactive and highly skilled IT Manager to oversee their stations... ...and 24/7 stability. Staff Support & Equipment: Provision hardware and... ...with external suppliers/service providers and oversee the technical...
- ...JOB TITLE: Client Support Services (CSS) Coordinator LOCATION: Johannesburg / Stellenbosch... ...sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions... ...improvements. Call Management: ~ Proactively ensure and monitor that technicians are...
- ...About the Role We are looking for a hands-on, tech-savvy individual to support our operations across GIS, drone data processing, and general IT systems. This role is ideal for someone who enjoys working with spatial and aerial data, while also being comfortable managing...
- ...commercial radio station based in Cape Town is seeking a proactive, experienced, and dedicated IT Manager to oversee all non-studio technological... ...operations at their station. Responsibilities: Prioritize support for Zeta , Studio systems, and then the Office...
- ...joyful atmosphere and exceptional service at an affordable price. More... ...by reliable systems. As our IT Coordinator , you’ll play a key role in supporting the technology operations of... ...Player with Curiosity Bring a proactive mindset, problem-solving approach...
- ...A leading global IT services and consulting firm (specializing in Warehouse Management Software sales, implementation, and support) seeks a Professional Services Manager to join their team... ...deployment 3. Team Management Proactively and reactively support and mentor...
- ...installers with on-site installations and maintenance projects. Support the setup, configuration, and troubleshooting of hardware and... ...requirements. Maintain accurate records of work completed and service activities. Travel to customer sites as required. Adhere to health...
- ...IT Manager Cape Town Job Purpose: The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national... ...SLA. Coordinate with vendors and service providers to support regional IT needs (e...
- ...IT Technician (CPT Onsite)IT - Support Cape Town - Western Cape - South Africa ENVIRONMENT: A proactive & ambitious IT Technician is wanted by a dynamic provider of IT Infrastructure & Support Services to join its team. You will require experience with Office 3...
- Are you a hands-on IT Support Technician with a passion for solving technical challenges and providing excellent service? A growing tech-driven company is looking for a Support Technician to join their Cape Town team. This is a permanent, office-based role with occasional...
- A company that provides workforce management solutions and security services, leveraging technology for monitoring, tracking, and communication, is seeking a detail-oriented and proficient IT Support Technician to provide crucial technical assistance to clients. In this...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ProActive IT Support Services. Be the first to apply!
