IT Support Engineer
Full-time
Protea Global BPO (Pty) Ltd t/a Shorza
We are looking for an experienced IT Support Engineer to join one of our UK-based clients. This role is ideal for someone with MSP experience who enjoys solving technical problems, delivering excellent customer service, and supporting a wide range of IT environments.
- Provide IT support via phone, email, and remote support tools.
- Manage support tickets and resolve issues within agreed SLAs.
- Support Microsoft 365, Azure, Windows, and client infrastructure.
- Assist with client onboarding, maintenance, and system administration.
- Deliver a professional and responsive customer experience.
- Minimum 2 years' experience within an MSP or IT Service Provider.
- Strong knowledge of Microsoft 365, Azure, Windows, and IT infrastructure.
- Excellent troubleshooting, communication, and customer service skills.
- Experience with ticketing systems and remote support tools.
- Microsoft certifications or experience with Intune, Defender, networking, or cyber security is advantageous.
To apply, send your CV to ***email_hidden***
If you don't hear from us within 14 days, please consider your application unsuccessful.
By submitting your CV, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the IT Support Engineer in Cape Town, Western Cape vacancy
- ...SUMMARY STATEMENT We are seeking an IT Support Engineer to provide world-class, white-glove support to our employees. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful...
- ...role Dotdigital has a smart, capable IT team - and we want to keep it that way. This... ...work. We believe in excellent human support for the hard problems (and you'll be a part... ...the team - managing experienced helpdesk engineers and working alongside a small back office...
- ...part of a business and team where consistency, expertise, and long-term contribution matter. We are looking for a passionate IT Support Engineer who enjoys customer service and technical support. This individual will be contributing as part of a team, providing...
- ...Job Description Job Spec: IT Engineer - Service Desk Support Job description As a member of our team, you'll have the opportunity to work with various technologies and provide exceptional service to our customers. The role will eventually become a Cape Town...
- ...Overview Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-...
- ...Key Responsibilities ~ Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for First Line Engineers. ~ Take ownership of customer issues through to resolution, providing technical support via telephone, email and remote...
- ...Outsourced CFO is looking for an IT Support Engineer to join our Cape Town team, reporting to the IT Manager. This is a hands-on role for someone who thrives on solving problems, bringing order to systems, and finding smarter ways to run IT operations. You will...
- ...and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can... ...passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional...
- ...experience. Joining their team means contributing to a company that values innovation and the proactive enhancement of their IT infrastructure to support continued growth and success in a fast-paced market. Responsibilities: Deliver exceptional IT support to store and...
- ...and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can... ...passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional...
- ...and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can... ...passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional...
- Key Responsibilities ~ Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations. ~ Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points...
- ...As a 3rd Line Support Engineer, you will be the escalation point for customers technical issues. Youll be investigating challenging problems... ...This role will give you exposure to our impressive portfolio of IT products and services, helping to drive forward your knowledge...
- ...As an Integration Support Engineer, youll provide technical support to customers. You have experience with databases, building Postman collections, and scripting in Bash, PowerShell, or VBScript. You enjoy working with people, have excellent communication skills, and...
- ...Requirements: A minimum of a Diploma or NQF Level 6 in Information Technology or related field. Up to 3 years experience in IT user support. Microsoft Desktop Support Administrator certification. MCSE Cloud Platform and Infrastructure certification. ITIL...
- ...Technical Support Engineer (Acronis Partner Support & Microsoft 365 Internal Support) Department: Managed Services Reports To: Head of... ...get the most out of their technology by delivering practical IT services and solutions that make a real difference. Our core services...
- ...meaningful, measurable impact. Job Description The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative...
- ...This is a network-focused L2 Engineer position rather than a traditional desktop support role. The successful candidate will support, troubleshoot and maintain business... ...skills. Experience working within an IT Service Desk environment. Ideal Candidate Profile...
- ...Overall Purpose of the Role The Desktop Support Engineer is responsible for delivering first- and second-line IT support across the GoTyme Bank and Sanlam JVCo environment, ensuring a reliable, secure, and seamless technology experience for all employees. This role...
- ...We are looking for an experienced IT Project Engineer to join one of our UK-based clients. This role is ideal for someone with MSP experience who enjoys delivering IT infrastructure, cloud, and network projects while working closely with technical teams to provide outstanding...
- ...Our client is looking for a proactive and service-driven Help Desk IT Support Technician to join their growing IT team. This is an excellent opportunity for a technically skilled professional who enjoys resolving IT challenges, supporting end users, and ensuring business...
- ...Key Responsibilities Provide advanced (Tier 2/3) technical support for desktops, servers, networks, and cloud environments Troubleshoot... ...infrastructure (switches, firewalls, VPNs, Wi-Fi) Assist with IT projects such as migrations, upgrades, and deployments...
- A dynamic technology environment is looking for a First Line IT Engineer to join their Cape Town team. If you enjoy troubleshooting, supporting users, and working in a fast-paced setting, this onsite opportunity could be the ideal next step in your IT career. Qualifications...
- A growing technology company is looking for an IT Support Technician to provide first-line technical support to users! Key Responsibilities: Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, network, and Microsoft...
- ...shape the future of finance. The Role As an Application Support Engineer at Electrum, you'll be the technical backbone of our payment processing... ..., and a passion for optimizing software, not just general IT support. You will collaborate closely with our engineering...
- ...An industry-leading company is currently looking for an experienced Technical Sales Support Engineer to join their team of professionals. Key Requirements: Bachelors Degree in Electrical or Mechanical Engineering is preferred Knowledge and experience in the solar...
- ...We are looking for a driven and skilled Support Software Engineer to join our growing engineering team. As a key contributor, you will help maintain and enhance our existing products while developing scalable, high-performance software solutions. You'll collaborate with...
- ...world through our payment solutions. More about this Ozow fantastic position Many support queries are of a technical nature and therefore as an Ozow Technical Support Engineer you should have a good understanding of Ozow’s system, programming languages, techniques...
- ...Description Join Our Dynamic Team as a 2nd Line Engineer Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment?... ...based technician, you will provide world‑class service and support to clients and colleagues. This includes...
- About the job IT Support Specialist (Online Trading/Financial Services) Our client is a global online trading and financial... ...degree in Computer Science, Information Technology, Network Engineering, or a related field. ~1- 2 years of relevant experience....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Engineer. Be the first to apply!
