Specialist: Operational Support (Service Enablement)
Full-time
Capitec
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.
Experience
Min
- National Senior Certificate (Grade12)
- 3–4 years’ experience in a servicing or fast-paced operational environment
- Exposure to operations environment and/or operational reporting environments
- Experience using Microsoft Excel (at least intermediate level)
- Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives
- Exposure to analytical responsibilities, including interpreting data and providing actionable insights
- Proven ability to contribute to or support continuous improvement and operational change initiatives
Qualifications (Ideal Or Preferred)
- Bachelor's Degree in Business Management
Knowledge
Min
The business environment in the context of service providers.
Client Engagement and Support policies and procedures
Operational support: dialler software, including technical knowledge of business support systems
Ideal
Understanding of Capitec Bank's internal environment and processes
National Credit Act (NCA)
Regulations relating to predictive diallers
Contact centre software tools
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Numerical Reasoning skills
- Planning, organising and coordination skills
- Problem solving skills
- Reporting Skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Vacancy posted 28 days ago
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