Client Services Manager

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Client Services Manager

Cape Town, Western Cape, South Africa | RCM | Full-time

Welcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

Our Accounts Receivable Manager facilitates effective accounts receivable and relationship management for an assigned portfolio of billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of engagement.

Frontline Managed Services is a leading global service outsourcing provider within the legal industry, serving more than 600 law firms.

What You’ll Do

• Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for the assigned portfolio
• Facilitates meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow
• Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship
• Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software

Compensation: Starting pay ranges from $45,000 - $50,000 Rand monthly.

What You Bring

• Exceptional organizational and time management skills
• Strong critical thinking, research, problem-solving, and analytical skills
• Proficient in Microsoft Office with an emphasis on Excel and Outlook
• Effective communication skills, verbal and written, with proficiency in grammar and punctuation

Education And Experience

• High school diploma or equivalent; bachelor’s degree preferred
• A combination of 7 years of customer service, accounting, and accounts receivable experience is preferred
• Previous law or accounting firm experience is preferred

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Physical Demands/Work Environment

Prolonged periods of sitting at a desk are required to operate a computer

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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Application Form

First Name *

Last Name

Email *

Phone *

Street Address *

City *

State or Province *

Zip/Postal Code *

LinkedIn Profile

Resume *

What would be your expected salary? *

Were you referred by a current Frontline employee? If so, please provide their name below. *

Have you ever been employed by Frontline Managed Services (FMS) previously?

How many years experience do you have working for law firms in Accounts Receivable? *

How many years of experience do you have in accounts receivable? *

Please briefly describe your experience with Collections in an Accounts Receivable setting. *

Please describe your experience with Billing *

Please describe your experience with Account Reconciliation *

Please describe your experience researching and resolving billing disputes (e.g., reviewing client concerns, identifying errors, providing supporting documentation). *

How would you describe your proficiency in Excel? *

Please list the law firms you have worked for.

What applicable systems have you used while working in the legal industry? (ARCS, Aderant, 3E)

I certify that all information I have provided in this application is true, accurate, and complete to the best of my knowledge. I understand that any misrepresentation, falsification, or omission may result in disqualification from consideration or termination of employment. *

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