Soft Services Manager

POSITION OVERVIEW
The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft services. This role ensures efficient and effective service delivery, maintaining high standards of quality and compliance. It also focuses on service performance against contracts and vendor management, working closely with internal teams such as Facilities Management to align with operational and contractual objectives.

REQUIREMENTS

Contract and Service Performance:

• Ensure service providers meet performance standards outlined in SLAs.
• Oversee contract compliance and adherence to service-level obligations.
• Manage contract renewals, modifications, and amendments.
• Optimize service delivery and drive continual improvements.
• Coordinate with internal teams, including Energy & Utilities and Procurement, to manage service interactions efficiently.
• Implement strategies to enhance vendor relationships and performance.

Operational Oversight:

• Oversee daily operations of applicable services.
• Ensure services are delivered efficiently and effectively.
• Implement and monitor service improvement plans.
• Ensure compliance with health and safety regulations and industry standards.
• Maintain operational focus on key systems while coordinating with specialized teams.
• Track KPIs to measure performance and identify improvement areas.

Collaboration and Communication:

• Serve as primary liaison between Facilities Management and internal departments.
• Collaborate with Procurement on contract management, supplier engagement, and compliance.
• Work with field services to ensure timely responses to service issues.
• Conduct regular performance reviews with stakeholders and service providers.
• Facilitate conflict resolution and escalate issues when necessary.

Soft Services Include:

• Cleaning and janitorial services
• Hygiene services
• Pest control
• Landscaping and grounds maintenance
• Reception and front desk services
• Waste management (coordinate closely with specialized teams)

Qualifications:

• Proven experience in contract management and service delivery oversight.
• Strong organizational, multitasking, and communication skills.
• Experience managing cross-functional teams and service providers.
• Technical background in managing operational services.
• Experience collaborating with Procurement on contract alignment and vendor management.
• Ability to work independently and as part of a team.

Skills:

• Proficiency in facilities management software.
• Strong analytical and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience with budget management and cost control.
• Customer-focused with a commitment to service excellence.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.