Client Success Manager
Ditto Hire
You might be a fit if:
You like owning relationships, not hiding behind tickets. You enjoy solving real problems for real businesses. You want to build commercial skills inside a fast-growing tech company.
If that sounds like you, keep reading.
We Help Recruitment Teams Win
Ditto Hire powers ambitious recruitment businesses across South Africa. We help them source smarter, engage better, and place faster. One system. One flow.
As we grow, were looking for someone who wants to sit at the centre of our client relationships.
Not just answering queries. Owning accounts, driving value, and making clients better.
What Youll Do
Own a portfolio of recruitment clients
Be their primary contact inside Ditto
Build strong working relationships with consultants and directors
Ensure theyre confident, supported, and getting real results
Solve problems properly
Manage queries via ticketing, email, and calls
Diagnose issues clearly and resolve them fast
Work with product and engineering when needed
Follow through. Every time.
Train and enable
Onboard new clients
Run structured training sessions
Help teams use Ditto better, not just use it
Protect and grow accounts
Spot risks early
Identify optimisation or upsell opportunities
Contribute ideas that improve the overall client experience
Who This Is For
1-3 years in customer success, SaaS support, account management, or similar
Strong communicator. Clear. Confident. Professional.
Organised and accountable
Comfortable learning systems quickly
Calm under pressure
Commercially curious
Bonus if you understand recruitment or HR tech.
What You Get
Competitive salary
Real responsibility from day one
Direct exposure to leadership and product
Clear growth into senior customer success or account roles
A fast-moving team that expects high standards
Were not building something small. Were building infrastructure that recruitment businesses depend on.
If you want to grow fast, take ownership early, and be part of a team that moves, this is your shot.
R 18,000 per month
...team operations. Key Responsibilities: Support our CRM systems to keep sales operations running smoothly. Assist upper management with real-time agent performance tracking and reports. Ensure data accuracy, dashboard updates, and tech support for team tools...- ...About SiteCare SiteCare is a managed WordPress services company serving mid-market and Enterprise clients. Our clients rely on us for hosting, website management, security... .... We are building a dedicated Client Success function and this role is central to that effort...
- ...Enterprise sales team (i.e. commercial managers and solution architects) to design the optimal... ...experience journey at our Enterprise clients (i.e. optimizing B2B2C CX design).... ...ensure that Chat Commerce deployments are successful in terms of consumer experience, ROI & automation...
- ...DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI... ...project scope, deliverables, and timelines Responsible for the successful and timely deployments of DigiCert services Identify,...
- ...About the client: Our client is a results-driven digital marketing agency that partners with businesses across various industries... ...strategies. About the role: We are hiring a Client Success Manager for our client to serve as a trusted partner to the agency’s...
- ...as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price. Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (...
- ...Job Title: Player Success Agent The Player Success Agent is responsible for managing daily operational assessments, customer interactions, and reviews to ensure a... ...today for your next career-changing move Our client is offering a highly competitive salary for this...
- ...searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences to our clients. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies...
- ...Our client has an opportunity available for a Facilitator and Client Accounts Manager based in the Western Cape. Requirements: ~ Matric with a relevant tertiary qualification... ...own reliable vehicle. ~ Proven history of success in sales. KPAs: Create an...
- ...products) as well as Direct Unit Trusts ~ Communicate with clients on our clients product range in a courteous and professional manner... ...telephone, email, fax letter and direct walk-in clients ~ Manage all work items including dealing with rejections, general...
- ...Coronation's Institutional Business team manages relationships with South Africa's most sophisticated... ...number of global allocators. The Client Fund Manager is the primary relationship... ...high standard of engagement. Success in this role requires intellectual credibility...
- ...Stream Sales Leadership Pipeline Manage Self: Technical (MST) FAIS Affected... ...Affected - Yes Job Purpose Educate clients on the functionality of self-service digital... .... Nedbank Goals: Contribute to the success of Nedbank through meeting your service excellence...
- ...and a genuine commitment to growth. Our Client Both& Digital Transformation is a... ...cognitive space to do their best work. The Success Facilitator is the human anchor of the... ...client success, and the internal product manager who ensures that what gets built actually...
- Hire Resolve's client who is in the Metering Industry is seeking a motivated and detail-oriented... ...join their team in the Western Cape. The successful candidate will be responsible for providing excellent customer service, managing client accounts, and assisting with...
- ...Coronation’s Coronation Fund Managers’ Global Institutional Business (CIB) manages relationships with institutional clients across South Africa and international markets. The Institutional... ...both local and global markets. The successful candidate will work closely with fund...
R 3,000 - 3,500 per month
...tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the... ...repairs the trackers and processes that keep everything moving. Success means the founders no longer have to chase confirmations or...- ...Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a... ...external deadlines. Primary responsibility the production of management accounts under review and supervision of their team’s manager...
- ...S1 Team Lead (Manager) First-Line Support & Client Experience Role Purpose Why S1 Exists S1 exists to deliver a predictable, professional... ...and scope creep Primary Outcomes What Success Looks Like Operational Reduced backlog and...
- ...delivers a full suite of professional, support, and managed security services. These span the complete... ...you. Role Description The Customer Success Representative (CSR) plays a critical role at the intersection of client communication, technical service understanding...
- ...financial platform, giving people the tools to send, save, and manage money — on their own terms, at a socially fair price. Mama... ...people over profit, always. We're looking for a Customer Success Team Leader to coach, motivate, and grow a high-performing customer...
- ...related field. You will have proven experience in a customer success, implementation, operations, analytics, business analysis,... ...You will be highly organised, detail-oriented and capable of managing multiple projects and priorities simultaneously. You will have...
- A client who provides professional integration services for businesses, focusing on integrating legacy systems with modern cloud-based... ...software, and network issues related to servers and storage. Manage firmware and software updates to maintain compliance and performance...
- ...PKF Cape Town is looking for a Client Onboarding and Compliance Administrative Assistant... ...to join their team in Bellville. The successful candidate will support the client onboarding... ...client liaison skills. ~ Ability to manage multiple tasks and deadlines. ~...
- ...Tax Client Accountant Recruiter Set Consulting Job Ref 544915 Date posted... ...guidance to clients. Client Relationship Management Serve as a trusted point of contact for... ...beneficial. What We're Looking For The successful candidate will demonstrate: Exceptional...
R 10,000 per month
...focused and energetic individual to join our operations team as a Client Coordinator. This role is ideal for someone who thrives in a... ...environment, enjoys working with people, and can confidently manage multiple tasks while maintaining excellent customer service....- Job Title: Client Contact Centre Administrator (Cape town) Job Description: The Client contact centre is responsible for the... ...amendment from time to time as required based on discussions with your manager • To be logged onto the Client Services inbound telephone...
- ...OVERALL PURPOSE To provide comprehensive administrative support across client onboarding, compliance, data management, and fund externalisation processes, ensuring operational efficiency and regulatory compliance. The role requires close collaboration with Relationship...
- ...Cluster: Nedbank CIB Banking- Nedgroup Investments Job Family Sales and Service Career Stream Client Services Leadership Pipeline Manage Self: Technical (MST) Job Purpose Nedgroup Investments is an award-winning global investment business with...
- ...Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a... ...qualifications. Key Responsibilities Prepare accurate financial, management, and ad ‑ hoc reports for clients Perform asset...
- ...To assist in proactively managing a portfolio of FNB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Success Manager. Be the first to apply!
