Front Office Manager
Bright Search Recruitment (Pty) Ltd
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SUMMARY:
We are seeking a professional, experienced, and customer-focused Front Office Manager to join our team.
Key Responsibilities:
- Manage the daily operations of the Front Office Department.
- Supervise and support reception and front office staff.
- Ensure exceptional guest service and satisfaction at all times.
- Handle guest queries, complaints, and special requests efficiently.
- Manage reservations, check-ins, check-outs, and room allocations.
- Ensure accurate record keeping and reporting.
- Assist with staff training, scheduling, and performance management.
- Maintain company standards, policies, and procedures.
POSITION INFO:
Minimum Requirements: Previous experience in a Front Office Management role within the hospitality industry. Strong leadership and people management skills. Excellent communication and customer service skills. Computer literacy and experience with hotel management systems. Ability to work under pressure and solve problems effectively. Professional appearance and positive attitude. Valid driver's licence will be advantageous.
Vacancy posted 13 days ago
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