Branch Manager

Role Purpose

The Branch Manager is responsible for overseeing the end-to-end operations, commercial performance, and customer service delivery of the branch. The role ensures efficient freight movement, cost control, revenue growth, and compliance with regulatory and safety standards while leading a high-performing team.

Key Responsibilities 1. Operational Management

• Oversee daily branch operations including transport, warehousing, and distribution
• Ensure on-time and in-full (OTIF) delivery performance
• Manage fleet utilization, route planning, and load optimization
• Monitor service levels and implement continuous improvement initiatives
• Ensure compliance with safety, health, and environmental regulations

2. Commercial & Financial Performance

• Drive branch revenue growth and profitability
• Manage branch P&L, budgets, and cost controls
• Identify new business opportunities and support client acquisition
• Maintain strong relationships with key customers and partners
• Monitor pricing, margins, and operational costs

3. Customer Service Excellence

• Ensure high levels of customer satisfaction and retention
• Resolve escalated customer issues and service failures
• Implement service improvement plans based on feedback
• Maintain SLA performance for key accounts

4. Team Leadership & People Management

• Lead, coach, and develop branch staff (operations, drivers, admin)
• Manage workforce planning, performance reviews, and training
• Promote a culture of safety, accountability, and high performance
• Ensure compliance with HR policies and labour regulations

5. Compliance & Risk Management

• Ensure compliance with transport regulations and company policies
• Manage risks related to fleet, cargo, and operations
• Oversee vehicle licensing, maintenance, and inspections
• Ensure adherence to road safety and driver standards

6. Stakeholder & Vendor Management

• Manage relationships with suppliers, subcontractors, and service providers
• Coordinate with head office functions (finance, HR, operations)
• Engage with local authorities and regulatory bodies when required

Key Performance Indicators (KPIs)

• Branch revenue and profit margins
• On-time delivery (OTIF) performance
• Cost per delivery / cost per km
• Customer satisfaction (CSAT) and retention
• Fleet utilization and downtime
• Safety incidents and compliance levels
• Employee productivity and engagement

Minimum Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or related field
• Minimum 5 years experience in freight/logistics, with at least 3 -4 years in a leadership role
• Strong knowledge of transport operations, fleet management, and warehousing
• Experience managing budgets and financial performance
• Knowledge of South African transport and labour regulations
• Valid drivers license

Key Competencies

• Leadership and people management
• Commercial acumen
• Problem-solving and decision-making
• Customer focus
• Operational planning and execution
• Strong communication and stakeholder management

Preferred Experience

• Experience in FMCG, mining logistics, or distribution environments
• Exposure to TMS (Transport Management Systems) and logistics tech
• Experience managing remote or regional operations